Voiding a Gift/Loyalty Transaction

Use this transaction to cancel a gift/loyalty transaction that was started from the ERNEX menu. The gift/loyalty transaction that matches the Ernex Reference number entered during this Void transaction will be cancelled.

To cancel loyalty transactions that were started at the end of a financial transaction, you must start the void transaction at the financial TRANSACTIONS menu.

Note: The transaction being voided must be in the open batch.

Gift and loyalty transactions can be cancelled using this transaction including:

Loyalty Transactions

Purchase
Completion/Advice
Refund
Redemption
Activation

Gift Transactions

Purchase
Refund
Activation/Load

From the READY screen:

To navigate through the menus:

- Scroll down: press the key_f1-r.jpg key to move the highlight bar down.
- Scroll up: press the key_f3-r.jpg key to move the highlight bar up.
- Select a highlighted item: press the key_okay-r.jpg  key.

For information about the keys...

1.  Press the key_admin-r.jpg  key.
The MAIN MENU appears.

2.  Scroll down to ERNEX, and press the key_okay-r.jpg  key.
The ERNEX menu appears.

3.  Scroll down to VOID, and press the key_okay-r.jpg  key.

When the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card.

The SWIPE OR ENTER CARD prompt appears.

4.  Swipe the gift/loyalty card on the terminal
OR Key in the gift/loyalty card number, and press the key_okay-r.jpg  key.

If the SWIPE ADMIN CARD prompt appears again, swipe the POS Admin card.

For Gift cards, if the ENTER CVC entry screen appears, key in the Card Validation Code (CVC), and press the key_okay-r.jpg  key.

Note: The CVC is found on the back of Gift cards after the card number. It may be located under a scratch-off panel.  If the ENTER CVC entry screen appears, this code must be keyed in to ensure that the card is authentic.

If the ENTER CLERK ID entry screen appears ...

The ERNEX REFERENCE NUMBER entry screen appears.

5. Key in the REF # that appears on the gift/loyalty card transaction receipt, and press the key_okay-r.jpg  key.
The PROCESSING prompt appears, and then the APPROVED PRESS OK prompt appears.

6. Press the key_okay-r.jpg  key to return to the READY screen.

 

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