Gift/Loyalty Card Inquiry

Use this transaction to check the value remaining on the Moneris gift or loyalty card as well as the status (active or deactivated) of the card.


From the READY screen:

To navigate through the menus:

- Scroll down: press
the key_f1-r.jpg key to move the highlight bar down.
- Scroll up: press
the key_f3-r.jpg key to move the highlight bar up.
- Select a
highlighted item: press the key_okay-r.jpg  key.

For information about the keys...

1.  Press the key_admin-r.jpg  key.
The MAIN MENU appears.

2.  Scroll down to ERNEX, and press the key_okay-r.jpg  key.
The ERNEX menu appears.

3.  Scroll down to CARD INQUIRY, and press the key_okay-r.jpg  key.
The SWIPE OR ENTER CARD prompt appears.

4.  Swipe the gift/loyalty card on the terminal OR key in the card number and press the key_okay-r.jpg  key.

If the ENTER CVC entry screen appears, key in the Card Validation Code (CVC), and press the key_okay-r.jpg  key.

If the ENTER CLERK ID entry screen appears ...

The terminal communicates with the Moneris Host and the PROCESSING prompt appears then the INQUIRY COMPLETE message appears.

5. Press the key_okay-r.jpg  key.

The CARD BALANCE ##### PRESS OK prompt appears. The card balance is displayed for 20 seconds or until the key_okay-r.jpg  key is pressed.

6. Press the key_okay-r.jpg  key.
The PRINT RECEIPT? prompt appears.

7. To print a customer copy of the Card Inquiry receipt, press the key_f1-r.jpg key for YES.

To return to the ERNEX menu without printing a receipt, press the key_f3-r.jpg key for NO.

The ERNEX menu appears.

8. Press the key_cancel.jpg key to return to the READY screen.


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