Cardholder Prompts: Debit/Credit

1. Follow the prompt that appears:

If CUSTOMER PRESS OK TO CONTINUE appears on the terminal, pass the terminal to the cardholder without pressing the key. The cardholder presses the key.

If CONTINUE ON PINPAD appears on the terminal, pass the external PINpad to the cardholder.

2. Have the cardholder follow the prompts that appear on the terminal or external PINpad:

Note: The prompts below are listed in the order in which they would appear. (The prompts that appear are dependent a number of factors, including transaction type, merchant setup, and card type.)

If the SELECT LANGUAGE prompt appears ...

If the SELECT <Application name> prompt appears ...

If the AUTHORIZATION AMOUNT $#.##-OK? prompt appears (chip Pre-Auth only), the cardholder presses the key to accept the displayed amount.

If the CASH BACK? prompt appears (debit Purchase only) ...

If the PURCHASE $#.##-OK? prompt appears, the cardholder presses the key to accept the displayed amount.

Note: If a Cashback prompt appeared, the cardholder can re-enter their Cashback (if entered incorrectly) by pressing the key to go back to the original Cashback prompt.

Terminal prompts (Tip)	External PINpad prompts (Tip)
If the ENTER TIP OR PRESS OK AA% OTHER prompt appears on the terminal ...	If the TIP AMOUNT AA% OTHER prompt appears on the PINpad ...
If the ENTER TIP OR PRESS OK % $ prompt appears on the terminal ...	If the TIP AMOUNT % $ prompt appears on the PINpad ...
If the ENTER TIP PERCENTAGE entry screen appears on the terminal ...	If the TIP PERCENTAGE entry screen appears on the PINpad ...
If the ENTER TIP AMOUNT entry screen appears on the terminal ...	If the TIP AMOUNT $0.00 entry screen appears on the PINpad ...

If the PURCHASE $#.##-OK? prompt appears (Purchase only), the cardholder presses the key to confirm the displayed amount.

Note: If a Tip was entered, the cardholder can re-enter their Tip (if entered incorrectly) by pressing the key to go back to the original Tip prompt.

If the SELECT ACCOUNT prompt appears (debit only) ...

If the ENTER PIN & OK entry screen appears ...

3. Depending on the card used, do one of the following:

If a credit card was used, go back to the financial transaction procedure.

If a debit card was used, continue below at step 4.

4. When APPROVED and/or RETURN TO CLERK appears, the cardholder returns the terminal or external PINpad to you.

Note: If the card is inserted (chip transaction), the cardholder removes their card from the chip reader. If the cardholder requested a cashback (debit only), then CASH BACK $#.## also appears in the prompt.

5. Press the key on the terminal when the APPROVED message appears.

6. Process the receipts that print.