Cardholder Prompts: Debit/Credit

1.  Follow the prompt that appears:

If CUSTOMER PRESS OK TO CONTINUE appears on the terminal, pass the terminal to the cardholder without pressing the key_okay-r.jpg  key.  The cardholder presses the key_okay-r.jpg  key.

If CONTINUE ON PINPAD appears on the terminal, pass the external PINpad to the cardholder.

2.  Have the cardholder follow the prompts that appear  on the terminal or external PINpad:

If the SELECT LANGUAGE prompt appears ...

If the SELECT <Application name> prompt appears ...

If the AUTHORIZATION AMOUNT $#.##-OK? prompt appears (chip Pre-Auth only), the cardholder presses the key_okay-r.jpg  key to accept the displayed amount.

If the CASH BACK? prompt appears (debit Purchase only) ...

If the PURCHASE $#.##-OK? prompt appears, the cardholder presses the key_okay-r.jpg  key to accept the displayed amount.

Terminal prompts (Tip)

External PINpad prompts (Tip)

If the ENTER TIP OR PRESS OK  AA%  OTHER prompt appears on the terminal ...

If the TIP AMOUNT  AA%  OTHER prompt appears on the PINpad ...

If the ENTER TIP OR PRESS OK  %   $ prompt appears on the terminal ...

If the TIP AMOUNT %  $ prompt appears on the PINpad ...

If the ENTER TIP PERCENTAGE entry screen appears on the terminal ...

If the TIP PERCENTAGE entry screen appears on the PINpad ...

If the ENTER TIP AMOUNT entry screen appears on the terminal ...

If the TIP AMOUNT $0.00 entry screen appears on the PINpad ...

If the PURCHASE $#.##-OK? prompt appears (Purchase only), the cardholder presses the key_okay-r.jpg  key to confirm the displayed amount.

If the SELECT ACCOUNT prompt appears (debit only) ...

If the ENTER PIN & OK entry screen appears ...

3.  Depending on the card used, do one of the following:

If a credit card was used, go back to the financial transaction procedure.

If a debit card was used, continue below at step 4.

4.  When APPROVED and/or RETURN TO CLERK appears, the cardholder returns the terminal or external PINpad to you.  

5.  Press the key_okay-r.jpg  key on the terminal when the APPROVED message appears.

6.  Process the receipts that print.