Refund

Credit: Use this transaction to credit a cardholder's account for all or a portion of a previous credit Purchase (e.g., when they return merchandise).

Debit: Use this transaction to return money to a cardholder's account for a portion of the previous debit Purchase (e.g., when they return merchandise).

Note:
- If a debit card is swiped or inserted, the cardholder may be prompted to select an Account and enter a PIN.
- If a Corporate (purchasing) credit card is used, you may be prompted to enter Tax data.
- If a Private label credit card is used, you may be prompted to enter a Promo code.
- If a UnionPay card is used, there may be additional prompts for you or the cardholder.

From the READY screen:

To navigate through the menus:

- Scroll down: press the key to move the highlight bar down.
- Scroll up: press the key to move the highlight bar up.
- Select a highlighted item: press the green key.

For information about the keys...

1. Press the Admin key.
The MAIN MENU appears.

2. Press the green key to select TRANSACTIONS.
The TRANSACTIONS menu appears.

3. Scroll down to REFUND, and press the green key.
The SWIPE ADMIN CARD prompt appears.

4. Swipe the POS Admin card.
The ENTER AMOUNT entry screen appears.

5. Key in the amount of the Purchase to be refunded, and press the green key.

If the ENTER CLERK ID entry screen appears ...

If the ENTER INVOICE NO entry screen appears ...

The ENTER ORIGINAL AUTHORIZATION # entry screen appears on the terminal.

6. Key in the Auth # found on the Purchase receipt, and press the green key.

The SWIPE OR INSERT CARD prompt appears on the terminal (or external PINpad if attached).

Note: If contactless functionality is enabled, the SWIPE/INSERT/TAP CARD prompt appears on the terminal (or external PINpad if attached).

7. Enter the card as follows:

swipe

insert

tap

manually enter
(credit and
some debit chip cards)

a. Swipe the card on the terminal (or external PINpad if attached) .

If the ENTER LAST 4 DIGITS entry screen appears on the terminal , key in the last 4 digits of the Card number, and press the green key.

b. Continue below at step 7.

a. You or the cardholder must insert the card into the terminal chip reader (or the external PINpad chip reader if the PINpad is attached).

IMPORTANT: Leave the chip card in the reader for the entire transaction.

If the SELECT <Application name> prompt appears on the terminal ...

b. Continue below at step 7.

a. The cardholder taps (or waves) their card over the terminal's or PINpad's internal contactless reader (i.e., the display screen).

The terminal or PINpad beeps.

b. Key in the Auth # found on the Purchase receipt, and press the green key.

c. Continue below at step 8.

a. Key in the card number, and press the green key.

The ENTER EXPIRY DATE entry screen appears on the terminal.

b. Key in the expiry date, and press the green key. The ENTER MAN ENT PASSWORD prompt appears.

c. Key in the manual card entry password and press the green key.

If MAIL/TEL options appear on the terminal ...

If the TAKE MANUAL IMPRINT OF CARD AND PRESS OK prompt appears on the terminal ...

d. Continue below at step 8.

7. One of the following prompts may appear on the terminal:

If CUSTOMER PRESS OK TO CONTINUE appears ...

If CONTINUE ON PINPAD appears ...

8. Please wait while the terminal processes the transaction. Some of the prompts listed below may appear on the terminal :

If ENTER PROMO CODE appears ...

If ENTER INVOICE NO appears ...

If ENTER XXX AMOUNT appears ( XXX is the tax type, e.g. GST) ...

9. The terminal communicates with the Moneris Host, and then one of the following APPROVED messages appears on the terminal depending on the Card Entry method or Payment type:

If APPROVED ###### MERCHANT COPY appears, press the green key. A receipt prints.

If APPROVED ###### GIVE CUST COPY appears, press the green key. A receipt prints.

10. Process receipts.

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