Cancelling Partial Approval Transactions

A partial approval transaction can be cancelled on the terminal or from an external PINpad, if attached . A cancelled partial approval transaction does not impact the value stored on the pre-paid credit card.

Cancelling a Partial Approval on the Terminal

The cardholder has the ability to cancel a partial approval transaction on the terminal . During the transaction, the merchant passes the terminal to the cardholder. It is at this point that the transaction can be cancelled.  

To cancel a partial approval transaction on the terminal :

1. Press the key_cancel.jpg key.
   
 The CANCELLED status prompt appears on the screen.

2. The terminal prints a merchant and cardholder receipt that displays * PARTIAL APPR CANCELLED *.

3. Press key_okay-r.jpg to return to the READY screen.

 

Cancelling a Partial Approval on the External PINpad

The cardholder has the ability to cancel the partial approval transaction on the external PINpad. During the transaction, the PINpad requires cardholder input to acknowledge the partial approval. It is at this point the transaction can be cancelled. The rest of the time, the keypad will not accept input because it is waiting on merchant input on the terminal.

To cancel a partial approval transaction on the external PINpad:

1.  Press Can/Ann or CHQ key on the PINpad at the prompt to accept the partial approval (PARTIAL APPROVED $XXX.XX CANCEL OK).
    The CANCELLED status prompt appears on the terminal screen and the PINpad display.

2.  If the receipt has begun printing, the text * PARTIAL APPR CANCELLED* will be printed on the receipt.

3.  Press OK or Can/Ann on the terminal to return to the READY screen. The external PINpad returns to the WELCOME/BONJOUR screen.