Gift Card Refund

If a Purchase using a Moneris gift card as payment was processed incorrectly, use this transaction to return the value of the Purchase back on to the card.

From the READY screen:

To navigate through the menus:

- Scroll down: press
the key_f1-r.jpg key to move the highlight bar down.
- Scroll up: press
the key_f3-r.jpg key to move the highlight bar up.
- Select a
highlighted item: press the key_okay-r.jpg  key.

For information about the keys...

1.  Press the key_admin-r.jpg  key.
The MAIN MENU appears.

2.  Scroll down to ERNEX, and press the key_okay-r.jpg  key.
The ERNEX menu appears.

3.  Scroll down to REFUND, and press the key_okay-r.jpg  key.
The SWIPE OR ENTER CARD prompt appears.

4.  Swipe the gift card on the terminal. OR Key in the gift card number, and press the key_okay-r.jpg  key.
The ENTER CVC entry screen appears.

5. Key in the Card Validation Code (CVC), and press the key_okay-r.jpg  key.

If the ENTER CLERK ID entry screen appears ...

The ENTER TOTAL AMOUNT entry screen appears.

6. Key in the total amount of the Purchase including taxes, and press the key_okay-r.jpg  key.

If the "Info Data PRESS OK" prompt appears (prompt text is variable, e.g., it could be customized to display "Tracking Code PRESS OK") ...

The ERNEX REFERENCE NUMBER entry screen appears.

7. Key in the REF # that appears on the Gift Card Purchase receipt, and press the key_okay-r.jpg  key.
The PROCESSING prompt appears, and then the APPROVED message appears.

8. Press the key_okay-r.jpg  key.
The receipts are printed and the terminal returns to the ERNEX menu.

9. Press the key_cancel.jpg key to return to the READY screen.

 

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