Removing Loyalty Points on a Refund: SI Mode

Processing a loyalty Refund on a debit/credit card Refund

Removing loyalty points on a cash Refund

Follow the steps below to remove points from a loyalty card when the cardholder receives a debit/credit refund on a transaction that awarded points.

1. Perform the semi-integrated debit/credit refund first .

2.  The terminal will prompt you to enter the loyalty card data following the debit/credit transaction. Follow the prompts to complete the loyalty transaction.

3. If your ECR is configured to print receipts, refer to "Printing Loyalty Card Receipt: SI Mode"once the loyalty transaction has been completed.

Follow the steps below to remove points from a loyalty card when the cardholder receives a cash refund on a transaction that awarded points.

1. Perform the semi-Integrated cash refund first.

2. Start the loyalty transaction from your ECR:

a. Select the refund transaction type.

b. Select the loyalty tender type.

c. Enter the reference number (found on the original loyalty receipt).

d. If required, enter the following data:

• clerk ID

• invoice number

e. Enter the loyalty transaction amount.

f. Send the transaction request.

3. Continue the transaction on the iCT250 terminal:

a. a. When SWIPE OR ENTER CARD appears, enter the loyalty card data on the terminal (continue in the "Loyalty Card Refund," and begin at step 4 of that procedure).

4. Process the transaction receipts.

If your ECR is configured to print receipts, refer to "Printing Loyalty Card Receipts: SI Mode"once the loyalty transaction has been completed.