Cancelling a Transaction

A transaction can be cancelled from the terminal or, if an external PINpad is attached, from the PINpad.

Note: Once the terminal has begun communicating with the Moneris Host, the transaction can no longer be cancelled.

From the TERMINAL

To cancel a transaction from the terminal :

1.  Press the key on the terminal during any of the merchant prompts including the CONTINUE ON PINPAD message displayed  when cardholder prompts are displayed on an external PINpad.
The CANCELLED status prompt appears on the terminal screen and the external PINpad display if a PINpad is attached to your terminal .

If the CANCELLED REMOVE CARD prompt appears, remove the chip card from the chip card reader.

2.   If the receipt has begun printing, the text * CANCELLED* will be printed on the receipt.

Note:  You may be prompted to confirm that you wish to cancel the transaction. Press the key (Yes) to cancel the transaction. The terminal will return to the READY screen automatically.

3.   Press the  key on the terminal to finish printing the receipts and return to the READY screen.

From the External PINpad

To cancel a transaction from the external PINpad (if one is attached):

1.  Press the key on the PINpad during any of the cardholder prompts.
The CANCELLED status prompt appears on the terminal screen and the PINpad display.

If the CANCELLED REMOVE CARD prompt appears, remove the chip card from the chip card reader.

2.   If the receipt has begun printing, the text * CANCELLED* will be printed on the receipt.

3.  Press the  key or the key on the terminal to return to the READY screen.