Introduction to transactions

A financial transaction involves the transfer of funds between a cardholder's account and your own business account. For example, a credit Purchase transaction moves funds from the credit cardholder's account to your business account. A debit Refund transaction moves funds from your business account to the debit cardholder's chequing or savings account.

Note:  Funds are not moved immediately. They are moved after your batch is closed and settled. For more information about closing your batch, see End of day process.

The Moneris point-of-sale terminal can securely process a variety of financial transactions on cards including debit cards, credit cards, pre-paid credit cards, and gift cards. 

Transaction guidelines

To process financial transactions, follow these general guidelines.

1. Make sure you are connected to Moneris. Look for the presence of the 4G/3G symbols, or the Wi-Fi icon, and check the signal strength indicators in the notification area at the top of the screen. If both the 4G/3G symbol and the Wi-Fi icon are not present, the terminal will not be able to process the transaction. If you are using 4G/3G communication, and the signal strength is 2 bars or below, the transaction may be processed slowly, or the terminal may not be able to process the transaction. Refer to the "No connection" error message.
2. Determine which transaction you want to process (for example, Purchase, Purchase - Card not present, Partial approval purchase,
   Pre-authorization, Refund, Independent refund, Void)
3. Start the transaction on the terminal and follow the prompts on screen. If needed, refer to the instructions for each transaction, using the links above.

• If prompted, pass the terminal to your customer so they can respond to the customer prompts.
• If card entry is required to complete the transaction, the customer (if present) enters their card using tap, insert , or swipe.
• The merchant prompts and the customer prompts may vary depending on:
  • the transaction type (for example, Purchase or Refund)
  • the payment type (for example, credit or debit)
  • the method of card entry (for example, tap, insert, swipe or manual entry)
  • any features you have turned on (for example, tipping)
• If a transaction is cancelled, the terminal audibly announces the cancellation over the terminal speaker.

4. Process any printed receipts.

Related topics

• Transactions:  Purchase | Purchase - Card not present | Partial approval purchase | Pre-authorization | Refund | Independent refund | Void
• Card entry options (tap, insert, swipe, manual entry)
• Receipt handling and receipt samples