Starting an Assisted UnionPay Transaction

What is an assisted UnionPay transaction?  It is simply a transaction where you tell the terminal that you will be using  a UnionPay card before you actually enter the card.  Use this transaction method when standard processing methods produce one of the following error messages:

• INVALID CARD NO.

• INVALID EXPIRY DATE PLEASE RETRY

To start an assisted UnionPay transaction, choose one of the following methods:

Use the key

1. At the ENTER AMOUNT screen for any transaction, press the key.

2. At the USE UNIONPAY CARD? prompt, select YES to start a UnionPay transaction.
   The ENTER AMOUNT screen re-appears showing the name of the transaction followed by -UP.

• For example:

• • To start an assisted UnionPay Purchase, press the key at the READY  screen.

  • To start an assisted UnionPay Refund, press Admin key, select TRANSACTIONS, select REFUND, then press the key at the ENTER AMOUNT screen.

Navigate to the UNIONPAY menu

1. At the READY screen, press Admin key.

2. On the MAIN menu, select UNIONPAY TRANS.

3. On the UNIONPAY menu, select the UnionPay transaction you wish to perform.
   The ENTER AMOUNT screen re-appears showing the name of the transaction followed by -UP.  For example, the refund transaction screen shows REFUND-UP.

Use one of the UnionPay admin shortcut codes

1. At the READY screen, press Admin key twice.

2. Key in the 3-digit code for the transaction you wish to begin:

   • 120 PURCHASE-UP

   • 121 REFUND-UP

   • 122 PRE-AUTH-UP

   • 123 P-A ADVICE-UP

   • 126 VOID-PURCHASE-UP

   • 127 VOID-REFUND-UP