HARDWARE PROBLEM
SOLUTION
appears on the left side of the display.
The battery is almost empty.
Swap the battery for a fully charged battery or place the terminal on a charging base to charge the battery and continue performing transactions.
Battery is not charging.
Ensure the LED is blinking amber. If not, move the terminal on the charging base , until the battery contacts touch the base contacts and the LED slowly flashes amber.
Communication problems are happening intermittently.
Contact the Moneris Merchant Service Centre for assistance.
Chip cards can not be processed.
If the card entry prompt is "Swipe Card" and the terminal won’t accept inserted chip cards (i.e. it beeps and remains at "Swipe Card" when a chip card is inserted), contact the Moneris Merchant Service Centre for assistance.
Display screen is blank
The terminal has powered off or the battery has drained completely. Turn the terminal on by pressing and holding the green OK key.
If the applications menu does not appear, check that the battery is properly attached to the terminal.
If it is, and the display is still blank, the battery needs to be charged. Swap the battery for a fully charged battery or place the terminal on a charging base to charge the battery.
If the display screen is still blank, ensure that the power cable is firmly connected to the power port on the charging base and the wall jack.
If the display is still blank, contact the Moneris Merchant Service Centre for assistance.
Display lighting is too bright or too dark
The contrast setting is too high or too low.
Check the contrast setting and increase or decrease it to work with the lighting at the terminal location.
Magnetic Stripe Card reader won't read cards.
Try swiping the card more quickly or more slowly, or from the front of the reader towards the back.
Try swiping a different card. If this card can be read, the problem is with the first card. Request another form of payment.
Use a Head Cleaning Card to clean the card reader (a.k.a. the magnetic stripe reader or MSR). Contact the Moneris Merchant Service Centre if you need Head Cleaning Cards.
If the card reader still won't read cards, contact the Moneris Merchant Service Centre for assistance.