Gift Card Refund

Note:  Not all Moneris Gift programs process gift Refunds.

If a Purchase using a Moneris gift card as payment was processed incorrectly, use this transaction to return the value of the Purchase back on to the card.

Note: You must have the original gift Purchase receipt available in order to perform this transaction.

From the READY screen:

To navigate through the menus:

- Scroll down: press the F1 key to move the highlight bar down.
- Scroll up: press the F3 key to move the highlight bar up.
- Select a highlighted item: press OK.

1.  Press the Admin key.
The MAIN MENU appears.

2.  Scroll down to ERNEX, and press OK.
The ERNEX menu appears.

3.  Scroll down to REFUND, and press OK.
The SWIPE OR ENTER CARD prompt appears.

4.  Swipe the gift card on the terminal. (Cards cannot be manually entered.)
The ENTER CVC entry screen appears.

5. Key in the Card Validation Code (CVC), and press OK.

Note: The CVC is found on the back of the card after the card number. It may be located under a scratch-off panel.  If the ENTER CVC entry screen appears, this code must be keyed in to ensure that the card is authentic.

If the ENTER CLERK ID entry screen appears ...

The ENTER TOTAL AMOUNT entry screen appears.

6. Key in the total amount of the Purchase including taxes, and press OK.

If the "Info Data PRESS OK" prompt appears (prompt text is variable, e.g., it could be customized to display "Tracking Code PRESS OK") ...

The ERNEX REFERENCE NUMBER entry screen appears.

7. Key in the REF # that appears on the Gift Card Purchase receipt, and press OK.
The PROCESSING prompt appears, and then the APPROVED message appears.

8. Press OK.
The receipts are printed and the terminal returns to the ERNEX menu.

9. Press the Can/Ann key to return to the READY screen.

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