A Refund credits a customer’s account. If the original Purchase transaction was assisted, follow these steps.
Note: If the original Purchase was not assisted, follow the standard Refund procedure.
1. Start an assisted UnionPay transaction.
2. At the UNIONPAY menu, select Refund-UP.
3. At the “Password:” prompt, key in the manager password and press the green OK key.
4. At the “Amount: $” prompt, key in the refund amount and press the green OK key.
5. At the “Orig Auth #:” prompt, key in the transaction’s original authorization number (the six-digit number printed on the Appr Code: line on the customer copy of the receipt) and press the green OK key.
6. At the “Swipe Card:” prompt, swipe the UnionPay card in the terminal’s magnetic stripe reader.
7. At the “Customer Press OK to Continue” prompt, pass the terminal to the cardholder and have them press the green OK key.
8. At the “Total OK” prompt, the cardholder does one of the following:
● If the total of the transaction is correct, they select Yes. Proceed to step 9.
● If the total is incorrect, they select No. The “TRANS CANCELLED OK to Continue” prompt appears.
● The cardholder presses the green OK key and returns the terminal to you.
● You press the green OK key again to print receipts and return to the transactions menu.
9. At the “Enter PIN & OK” prompt, the cardholder does one of the following:
● Enters their PIN and presses the green OK key. Proceed to step 10.
OR
● Presses the green OK key to bypass the prompt. The “User PIN Bypassed” prompt appears.
10. The terminal displays “Please wait…”, “Processing…”, then “APPROVED OK to Continue”.
11. The cardholder returns the terminal to you.
12. Press the green OK key and process the receipts.