During a transaction, if you feel that a customer, card or transaction is suspicious and needs investigating, call Moneris Customer Care and state that the call is a Code 10. This will alert the Moneris agent without alarming your customer. The operator will ask you some "Yes/No" questions and then provide instructions.
Reasons for calling in a Code 10 include:
● the signature on the credit card does not seem to match the signature on the receipt.
● the card appears to have been tampered with.
● the name on the card is inconsistent with the person’s gender.
● the customer is purchasing an unusual number of expensive items.
● the customer’s purchases seem randomly selected, with little regard for size, quality or value.
● the customer seems nervous or signs slowly with uncertainty.