Use this transaction to cancel a loyalty/gift transaction that was started from the ERNEX menu. The loyalty/gift transaction that matches the Ernex Reference number entered during this Void transaction will be cancelled.
To cancel loyalty transactions that were started at the end of a financial transaction, you must start the void transaction at the financial TRANSACTIONS menu.
Both loyalty and gift transactions can be cancelled using this transaction including:
Loyalty Transactions (including Loyalty transactions on a Combo Card)
Purchase
Refund
Redemption
Activation
Gift Transactions
Purchase
Refund
Activation/Load
From the READY screen:
To navigate through the menus:
- Scroll down: press the F1
key
to move the highlight bar down.
- Scroll up: press the
F3
key
to move the highlight bar up.
- Select a highlighted item: press OK.
For
information about the keys...
1. Press the Admin key.
The MAIN MENU appears.
2. Scroll down to ERNEX, and press OK.
The ERNEX menu appears.
3. Scroll down to VOID, and press OK.
If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card.
The SWIPE OR ENTER CARD prompt appears.
4. Swipe the loyalty/gift card on the terminal
OR Key in the loyalty/gift card number, and press OK.
If the ENTER CVC entry screen appears, key in the Card Validation Code (CVC), and press OK.
If the ENTER CLERK ID entry screen appears ...
If the ENTER INVOICE NO entry screen appears ...
The ERNEX REFERENCE NUMBER entry screen appears.
5. Key in the REF # that appears on the loyalty/gift
card transaction receipt, and press OK.
The PROCESSING prompt appears, and then the
APPROVED PRESS OK prompt appears.
6. Press OK to return to the READY screen.