Private Label Payment-Void

This transaction reverses a Private Label Payment transaction made in error. It may also be referred to as a Payment Correction transaction.

IMPORTANT:  This transaction must be processed for the full amount of the original Payment transaction and it must be processed in the same batch as the original Payment transaction.

 

From the READY screen:

To navigate through the menus:

- Scroll down: press the F1 key to move the highlight bar down.
- Scroll up: press the F3 key to move the highlight bar up.
- Select a highlighted item: press OK.

1.  Press the Admin key.
The MAIN MENU appears.

2.  Press OK to select TRANSACTIONS.
The TRANSACTIONS menu appears.

3.  Scroll up (it's faster) to VOID-PAYMENT, and press OK.

If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card.

The ENTER AMOUNT entry screen appears.

4.  Key in the amount of the original Payment, and press OK.

If the ENTER CLERK ID entry screen appears ...

If the ENTER INVOICE NO entry screen appears ...

The ENTER ORIGINAL AUTHORIZATION # entry screen appears.

5.  Key in the 6-digit AUTH # found on the Payment receipt, and press OK.
The SWIPE CARD prompt appears.

If an external PINpad is attached, the SWIPE CARD prompt also appears on this device.

If a contactless reader is attached, it continues to display the WELCOME/BONJOUR screen because contactless PL Payment-Voids are not permitted.

6.  Enter the card on the terminal:

swipe

symbol-mag-stripe.jpg
 

manually enter
(credit and
some debit chip cards)
 

a. Swipe the card on the terminal (or the external PINpad if attached).

If the ENTER LAST 4 DIGITS entry screen appears on the terminal, key in the last 4 digits of the Card number, and press OK.

b.  Continue below at step 7.

a. Key in the Card number, and press OK.

The ENTER EXPIRY DATE entry screen appears on the terminal.

b. Key in the Expiry date, and press OK.

If MAIL/TEL options appear on the terminal ...

If the TAKE MANUAL IMPRINT OF CARD AND PRESS OK prompt appears on the terminal ...

c.  Continue below at step 7.

7. Please wait while the terminal processes the transaction.  

8. When APPROVED ###### MERCHANT COPY appears, press OK.  
A receipt prints.

9. Process receipts.

 

Return to Private Label Transactions .