Error Messages During Code Authentication

After powering up , the terminal performs a self-test then checks, or authenticates, the applications on the terminal and the external PINpad .

If an application fails this authentication process, one of the following messages will be displayed. The message will appear for 2 seconds. It may appear by itself or with one or more of these Code Authentication messages then the SSA menu appears.

If any of these error messages appears, contact the Moneris Merchant Service Centre for assistance.

ERROR MESSAGE

DESCRIPTION & ACTION

Authenticate xxx...Failed!

xxx = the application name or "OS" or "Sec Data" or "SSA"

This message will appear for 2 seconds. It may appear by itself or with one or more of these Code Authentication messages then the SSA menu appears.

Do NOT touch the keys on the terminal or external PINpad.
Do NOT power down the terminal.
Contact the Moneris Merchant Service Centre for assistance.

Can't Read
Certific File!

This message will appear for 2 seconds. It may appear by itself or with one or more of these Code Authentication messages then the SSA menu appears.

Do NOT touch the keys on the terminal or external PINpad .
Do NOT power down the terminal.
Contact the Moneris Merchant Service Centre for assistance.

Certific File
Authenticate
Failed!

This message will appear for 2 seconds. It may appear by itself or with one or more of these Code Authentication messages then the SSA menu appears.

Do NOT touch the keys on the terminal or external PINpad .
Do NOT power down the terminal.
Contact the Moneris Merchant Service Centre for assistance.

CFS xxx
can't open!

xxx = CFS name

This message will appear for 2 seconds. It may appear by itself or with one or more of these Code Authentication messages then the SSA menu appears.

Do NOT touch the keys on the terminal or external PINpad .
Do NOT power down the terminal.
Contact the Moneris Merchant Service Centre for assistance.

CFS xxx has
no certific info!

xxx = application name or CFS name

This message will appear for 2 seconds. It may appear by itself or with one or more of these Code Authentication messages then the SSA menu appears.

Do NOT touch the keys on the terminal or external PINpad .
Do NOT power down the terminal.
Contact the Moneris Merchant Service Centre for assistance.

CFS xxx MAC Verification Failed!

xxx = CFS name

This message will appear for 2 seconds. It may appear by itself or with one or more of these Code Authentication messages then the SSA menu appears.

Do NOT touch the keys on the terminal or external PINpad .
Do NOT power down the terminal.
Contact the Moneris Merchant Service Centre for assistance.

Err Authenticate
CFS xxx

xxx = CFS name

This message will appear for 2 seconds. It may appear by itself or with one or more of these Code Authentication messages then the SSA menu appears.

Do NOT touch the keys on the terminal or external PINpad .
Do NOT power down the terminal.
Contact the Moneris Merchant Service Centre for assistance.

File xxx
Authentication
Failed!

xxx = path/ DFS file name

This message will appear for 2 seconds. It may appear by itself or with one or more of these Code Authentication messages then the SSA menu appears.

Do NOT touch the keys on the terminal or external PINpad .
Do NOT power down the terminal.
Contact the Moneris Merchant Service Centre for assistance.

Lose Certific
File!

This message will appear for 2 seconds. It may appear by itself or with one or more of these Code Authentication messages then the SSA menu appears.

Do NOT touch the keys on the terminal or external PINpad .
Do NOT power down the terminal.
Contact the Moneris Merchant Service Centre for assistance.

SSA
Security Mode
MLDT

This special SSA menu appears when the terminal has finished authenticating the applications and one or more applications have failed.

Do NOT touch the keys on the terminal or external PINpad .
Do NOT power down the terminal.
Contact the Moneris Merchant Service Centre for assistance.