Partial Approval Purchase Transactions with the External PINpad

IMPORTANT: When performing a purchase involving pre-paid credit cards, use the pre-paid cards first before using other payment methods.

See the Partial Approval Transaction Scenarios topic for more information on transaction flows for a Purchase involving Partial Approval.

From the READY screen:

To navigate through the menus:

- Scroll down: press the F1 key to move the highlight bar down.
- Scroll up: press the F3 key to move the highlight bar up.
- Select a highlighted item: press OK.

1. Key in the amount of the Purchase, and press OK.

If the ENTER CLERK ID entry screen appears ...

If the ENTER INVOICE NO entry screen appears ...

The SWIPE OR INSERT CARD prompt appears on the terminal. On the external PINpad, the SWIPE OR INSERT CARD prompt appears.

If a contactless reader is attached and contactless functionality is enabled, the $#.## TAP CARD prompt appears on this device.

2. Enter the pre-paid credit card on the terminal (or on the external PINpad):

3.  Please wait while the terminal processes the partial approval transaction:

The PARTIAL APPROVED CONT. ON PINPAD prompt appears on the terminal.

The PINpad displays PARTIAL APPROVED $XXX.XX and prompts the cardholder to accept or cancel the transaction.

 4. The cardholder presses the ALPHA or OK key to accept the partial approval.

If the cardholder presses ALPHA or OK, proceed to step 5.

Note: For certain card types, there will be another prompt on the PINpad displaying the card balance after the partial approval has completed. This balance prompt will remain until the cardholder presses OK to acknowledge the amount.

If the cardholder presses CHQ to cancel the transaction...

   5. The terminal displays the following prompt:

AMOUNT DUE

$XXX.XX

CR/DB                CASH

The merchant needs to consult with the cardholder to determine how they are paying for the remaining balance. The PINpad displays the amount due and PINpad entry is not allowed.

If the cardholder indicates they are paying with a credit or debit card, press the CR/DB option and  proceed to step 6.

If the cardholder indicates they are paying with cash, press the CASH option and proceed to step 9.

If the cardholder indicates they are paying with another pre-paid credit card, select CR/DB and go back to step 2 of these instructions.

6. The terminal prints a merchant copy of the partial approval for the cardholder to sign. The terminal displays:

PARTIAL APPROVED

$XXX.XX

OBTAIN SIGNATURE

Have the cardholder sign the partial approval slip.

7. The terminal displays:

SWIPE CARD

GLISSER LA CARTE

The PINpad displays:

SWIPE OR INSERT

CARD

GLISSER OU

INSERRER CARTE

Ask the cardholder to swipe or insert their debit or credit card on the PINpad or tap on the optional Contactless Reader. Follow the instructions for a credit or debit purchase....

8. The credit or debit transaction completes and the respective receipts print. Proceed to step 9.

9. Process receipts. (Refer to the "Receipt Processing" procedure.)

If the Gift & Loyalty program is enabled you will see the following prompt on the terminal:

UPDATE POINTS TO ANOTHER CARD?

YES                                         NO

Refer to the Loyalty Card Purchase topic for more information.

10. The partial approval transaction is complete. The terminal returns to the READY screen and the PINpad returns to the WELCOME/BONJOUR screen.

NOTE: If the credit or debit card declines:

• you can always try another credit or debit card to complete the transaction.

• if you wish to reprint the receipt, the reprint will only produce the last completed Partial Approval receipt.