Solving Hardware Problems

HARDWARE PROBLEM

SOLUTION

Communication problems are happening intermittently.

Contact the Moneris Merchant Service Centre for assistance.

Chip cards can not be processed.

If the card entry prompt is "Swipe Card" and the terminal won’t accept inserted chip cards (i.e. it beeps and remains at "Swipe Card" when a chip card is inserted),  contact the Moneris Merchant Service Centre for assistance. 

Display screen is blank

Ensure that the power cable is firmly connected to the power port on the Magic Box and the wall jack. Also, open up the connection well on the underside of the terminal and ensure the power connector on the Splitter is connected to the power port inside the connection well.

If the display is still blank, contact the Moneris Merchant Service Centre for assistance.

Display lighting is too bright or too dark

The contrast setting is too high or too low.

Check the contrast setting and increase or decrease it to work with the lighting at the terminal location.

Magnetic Stripe Card reader won't read cards.

Try swiping the card more quickly or more slowly, or from the front of the reader towards the back.

Try swiping a different card. If this card can be read, the problem is with the first card. Request another form of payment.

Use a Head Cleaning Card to clean the card reader (a.k.a. the magnetic stripe reader or MSR). Contact the Moneris Merchant Service Centre if you need Head Cleaning Cards.

If the card reader still won't read cards, contact the Moneris Merchant Service Centre for assistance.