Partial Approval Correction (Void)

This transaction is used only when a Partial Approval Purchase or a Partial Approval Refund transaction was entered incorrectly and needs to be cancelled.

Note: The correction MUST be processed for the amount of each partial approval within the overall Purchase or Refund transaction, and it must be performed in the same batch as the original transaction. For example, if the overall transaction was $57.75 and two pre-paid credit cards were used for $25 each, then you would need to perform three Purchase Voids; two for $25 each and a third for the remaining $7.75. See the "Partial Approval Transaction Scenarios" topic for more information.

To process a Correction:

1.      On the applications menu, select DEBIT & CREDIT.
The message "Activating App..." appears followed by the transactions menu.

2.      To begin the transaction, select Correction.
If the "Password:" prompt appears, key in the manager password and press the green Green_Key.jpg key.

●        If prompted for a Clerk ID ("Clerk Id:"), see Entering the Clerk ID.
The "Correct Last" prompt appears.

3.      Choose one of the following:

●        To correct the last transaction performed on the terminal:

a.      Select Yes.

b.      Select Yes again to confirm the displayed transaction is the one you want to correct.

OR

●        To correct a different transaction:

a.      Select No.
The "Retrieve By" prompt appears.

●        To retrieve the transaction by Sequence Number:

i.        Select Seq#. The "Seq Number" prompt appears.  

ii.       Key in the 6-digit Sequence Number printed on the original receipt and press the green Green_Key.jpg key (see Finding Sequence and Orig Auth Numbers).

OR

●        To retrieve the transaction by card number:

i.        Select Acct#. The "Last 4 digits:" prompt appears.

ii.       Key in the last 4 digits of the card number and press the green Green_Key.jpg key.

b.      Select Yes to confirm the displayed transaction is the one you want to correct.

4.      Follow the remaining prompts on the terminal.

●        If prompted for an Invoice Number ("Invoice Id:"), see Entering an Invoice Number.

5.      Process receipts (see Personalized Receipts and Signing Credit Card Receipts).

6.      Repeat steps 2 - 5 to correct (void) the other portions of the transaction.

Note: When voiding the other portions of the Partial Approval transaction, be sure to follow step 3b and elect to void a different transaction. Search for the transaction by Seq# or Acct# and browse for it. Selecting Yes at the "Correct Last" prompt will correct your previous correction.