Processing a Loyalty Pre-Authorization Deletion

Follow the procedure below to delete a Loyalty Pre-Authorization in the terminal memory before it is completed.

To process a Loyalty Pre-Authorization Deletion:

1.      On the applications menu, select GIFT & LOYALTY.

2.      On the GIFT & LOYALTY transactions menu, select Pre Auth.

3.      On the Loyalty Pre Auth menu, select Del Pre Auth.

Note: If the "Batch Empty" message appears, it means there are no outstanding Pre-Authorizations to delete.

●        If the "Password:" prompt appears, key in the manager password and press the green key. The "Retrieve By" prompt appears.

4.      Select the method to retrieve the Loyalty Pre-Authorization you want to delete:

●        To retrieve by Gift & Loyalty Reference Number:

a.      Select Ref#.
The "Ernex Ref Number:" prompt appears.

b.      Key in the Ref # printed on the Loyalty Pre-Authorization transaction’s receipt and press the green key (see Finding Sequence and Orig Auth Numbers). If the message "No Record Found" appears, repeat step 3.

OR

●        To retrieve by Account Number:

a.      Select Acct.

b.      Key in the last 4 digits of the Loyalty card number and press the green key.

The terminal displays the following information about the Loyalty Pre-Authorization:

Ref #:
Amount
Card Number

5.      Compare the displayed information to the Pre-Authorization's receipt. Do one of the following:

●        If the information matches, select Yes. The terminal displays "PreAuth Deleted" and returns to the Loyalty Pre Auth menu. Proceed to step 6.

●        If the information does not match, press Next to scroll through the list of pre-authorized Loyalty cards. Press Yes once the correct information is displayed. The terminal displays "PreAuth Deleted" and returns to the Loyalty Pre Auth menu. Proceed to step 6.  

●        To cancel the Deletion, select No. The Loyalty Pre Auth menu appears.

6.      Press the red key  to return to the GIFT & LOYALTY transactions menu.