Voiding a Gift or Loyalty Transaction

Follow the procedure below to void a Gift or Loyalty card transaction.  

IMPORTANT: This transaction must be performed in the same batch and for the same amount as the original transaction.

To void a Gift & Loyalty transaction:

1.      On the applications menu, select GIFT & LOYALTY.
The message "Activating App..." is displayed, then the GIFT & LOYALTY transactions menu appears.

2.      Scroll down and select Void.
The "Password:" prompt appears.

3.      Key in the manager password and press the green key.
The "Swipe or Enter Card:" prompt appears.

4.      Swipe the gift or loyalty card.

●        If the "Enter CVC:" prompt appears, key in the CVC number and press the green key.

●        If the "Clerk ID:" prompt appears, key the clerk ID and press the green key.

The "Ernex Ref Number:" prompt appears.

5.      Key in the original reference number from the gift card or loyalty card transaction receipt and press the green key.

●        If the "Invoice Number" prompt appears, key in the invoice number and press the green key.

The terminal displays "Approved" and prints the Cardholder copy of the receipt, then the "Tear Receipt Press OK key" prompt appears.

6.      Tear off the Cardholder copy of the receipt and press the green key to print the Merchant copy of the receipt and return to the GIFT & LOYALTY transactions menu.