Processing a Refund with a Loyalty Card

Follow this procedure to remove points from a cardholder’s account when a Purchase that qualified for points is refunded.

To process a Refund with a loyalty card:

1.      On the applications menu, select GIFT & LOYALTY.
The message "Activating App..." is displayed, then the GIFT & LOYALTY transactions menu appears.

2.      Select Refund.
The "Total Amount:" prompt appears.

3.      Key in the refund amount and press the green key.
The "Swipe or Enter Card:" prompt appears.

4.      Swipe the loyalty card.
OR
Key in the card number and press the green key.

●        If the "Clerk ID:" prompt appears, key in the clerk ID and press the green key.

●        If prompted, key in the additional transaction information and press the green key.

●        If the "Benefit Amt" prompt appears, key in the benefit amount from the original loyalty card transaction receipt and press the green key.

●        If the "Benefit Amt" prompt appears, key in the benefit amount to be refunded from the original loyalty card transaction receipt and press the green key. (Note: The refund benefit amount cannot exceed the benefit amount from the original loyalty card transaction receipt.)

The "Ernex Ref Number:" prompt appears.

5.      Key in the original reference number from the loyalty card transaction receipt and press the green key.
OR
Press the green key to leave this blank.

●        If the "Invoice Number:" prompt appears, key in the invoice number and press the green key.

The terminal displays "Approved" and prints the Cardholder copy of the receipt, then the "Tear Receipt Press OK key" prompt appears.

6.      Tear the Cardholder copy of the Refund receipt and press the green key to print the Merchant copy of the receipt and return to the GIFT & LOYALTY transactions menu.