Moneris Online

You will receive an invitation from the Moneris website creation team to meet with them online. They will guide you through the process of setting up your website including payment processing.  

The Moneris website creation team will guide you through the process of creating and designing your Wix website. Work with them to select a template and customize it for your business. To learn about the options for designing and managing your website, visit the Wix help centre at support.wix.com. 

Depending on the Moneris Online package you choose, the following powerful fraud prevention tools are included:

• Moneris Kount^® Essential gives merchants get ready-to-use fraud protection backed by our pre-configured Moneris ruleset. Moneris Checkout offers fully automated order decisioning on your behalf.
• 3-D Secure provides real-time authentication of an online shopper to their card issuer through Visa^® Secure and Mastercard Identity Check^TM.

These fraud tools are pre-configured to work with Moneris Online. No additional setup on your part is required for either of these fraud prevention tools.

Follow these steps to perform a refund in Wix.

1. On the Wix dashboard, click Orders.
2. Select the order you want to refund.
3. On the order details page, click Issue Refund.
4. On the Issue refund page, enter the total amount to be refunded. You can refund the full amount or a partial amount.
5. Select a reason for the refund (optional).
6. Check the box next to “Send a confirmation email to customer”.
7. Click Continue to complete the refund. 

You can also perform refunds in the Go portal.  

1. On the main menu, click Reports.
2. Click on the transaction you want to refund.
3. Click Actions and select Refund. For detailed instructions, refer to the Moneris Go portal reference guide or online help on the Moneris Go portal support page available at moneris.com/en/support/moneris-go/moneris-go-portal 
   

    

A chargeback is an adjustment to your merchant account based on a previous sales transaction. You can handle chargebacks in merchant direct. Click here to find out more

Existing Wix customers can select Moneris for their payment processing.  Refer to this article on the Wix support page:  Connecting Moneris as a payment provider.

You will need to enter two pieces of information in Wix:

• Store ID.  Your Moneris Store ID can be found in your welcome email from Moneris.
  
  
• API token.  To obtain your API token,
  
  1. Activate your account for the Moneris Merchant Resource Centre (MRC)
  2. Login to the MRC.
  3. On the menu bar, click Admin then Store settings.
  The token is located in the API token area. If you need any help with these steps, refer to the MRC User Manual on the MRC login page.

1. On the Wix dashboard, click Orders.
2. Select the order you want to refund.
3. On the order details page, click Issue Refund.
4. On the Issue refund page, enter the total amount to be refunded. You can refund the full amount or a partial amount.
5. Select a reason for the refund (optional).
6. Check the box next to “Send a confirmation email to customer”.
7. Click Continue to complete the refund.

To learn how to perform a refund in the MRC, watch the Refund video on YouTube. 

A chargeback is an adjustment to your merchant account based on a previous sales transaction. You can handle chargebacks in merchant direct. Click here to find out more