Frequently Asked Questions: How do I determine my terminal’s software version? Follow the steps below to determine your terminal’s software version. At the applications menu, select DEBIT & CREDIT. On the transactions menu, press the (Reports) icon. On the REPORTS menu, scroll down and select Terminal Parms. The Parameters Report prints. On the Parameters Report, locate the parameter called “Application ID:”. The terminal’s software version is the number listed after XRMC e.g. if the Application ID is listed as “XRMC432F7”, the software version is 4.32F. How do I initialize my terminal? From time to time, you may need to reinitialize your terminal, for example if changes have been made to your terminal or to your merchant account. At the applications menu, select DEBIT & CREDIT. When the transactions menu appears, press the green OK key to access the CONFIGURATION menu. Scroll down and select Initialize. When “Retain ID?” appears, select Yes. When “Transmitting…” and “Receiving…” appear, please wait while the terminal communicates with Moneris. When the initialization is finished, “Init Successful” appears on the terminal then the transactions menu appears. On the transactions menu, press the green OK key to access the CONFIGURATION menu. Scroll down and select Host Logon. At the “Password:” prompt, key in the manager password and press the green OK key. “Logon Success” appears, then the transactions menu appears. Your terminal is ready to process transactions. How do I set up my terminal to process Moneris gift cards? How do I set up my terminal to process Moneris loyalty cards? To set up your terminal to process Moneris Gift & Loyalty transactions, refer to the Enabling Gift & Loyalty programs section in the Moneris® VX 820 Duet Reference Guide. Didn’t order gift cards or a loyalty program but would like to find out more? Please call us at 1‑855‑219‑3084. When should I perform a Refund? When should I perform a Correction? Perform a Refund when: A customer requires a correction (see below), but the transaction was performed in a batch that has now been closed. A customer has exchanged an item and the price of the new item is less than the item they originally purchased. A customer has returned an item and wants their money back. Perform a Correction when: You need to cancel or void a Purchase or Refund transaction that was performed in the current open batch. When should I perform a Pre-authorization? When should I perform a Pre-Authorization Completion? Perform a Pre-authorization when: You need to authorize a temporary amount for a sale because you don’t know what the final amount will be, for example, at a hotel or car rental agency, or for a mail order or phone order. Perform a Pre-authorization Completion when: You know the final amount of the sale that was pre-authorized. Make sure you perform the Pre-authorization Completion on the same terminal using the same card number as the original Pre-authorization.