The PAYD Pro Plus App requires that you have Internet access on your iPad (either via a data plan or WiFi). Please contact your service provider if you are unsure about whether your iPad has this functionality.
A Terminal ID is a unique 8-digit number located on the Moneris e355 PIN Pad, iPP320 PIN Pad or PAYD PIN Pad. This Terminal ID is visible when the device is powering up, immediately prior to the WELCOME/BONJOUR screen. The Moneris e355 Terminal ID begins with ‘E1’, the iPP320 PIN Pad has a Terminal ID beginning with '61', and the PAYD PIN Pad Terminal ID begins with 'I6'.
You can refund a purchase to cash, credit, or debit. You can also return the transaction and give the refund as store credit. You cannot refund a purchase to Moneris gift cards. For more information on performing a refund, refer to the “Processing a Return” section in the Using PAYD Pro Plus® for Apple® iPad® guide. Please note, however, that if the original purchase was made on a credit or debit card, the refund must be provided on the same card as the original transaction.
When you sign up for PAYD Pro Plus, you will automatically get access to PAYD Administration - the back office portal for PAYD sales reporting, inventory management, and more. As a Moneris merchant, you will also be eligible to sign up for Merchant Direct to view detailed transaction reporting and the fees you are paying.
Create and manage attributes, brands, categories, suppliers, pricing groups, promotions, and fees, as well as receiving inventory and performing inventory counts
View reports of daily sales totals, sales totals by staff and customer, detailed product sales reports, and audit logs
View, edit, print and email receipts
Print product barcode labels
Merchant Direct provides a variety of reporting options after your batch has closed and transactions have settled. These reports include, but are not limited, to:
Monthly transaction reports
Daily transaction reports
Fees and deposits
Additionally, if you have a question that contains sensitive information related to your business (such as transaction or financial inquiries), you can send us a secure message via Merchant Direct’s Message Centre.
To enroll in Merchant Direct as a new user, simply visit moneris.com/online and use your Merchant ID provided in your “Important Information” email from Moneris.
Moneris offers all of the hardware you need to accept payments and manage your inventory, including PIN Pads, iPads, cash drawers, printers, and scanners. Click here to view our PIN Pads and hardware bundles.
You can also visit shop.moneris.com to purchase other point-of-sale supplies and receipt paper.
If you have already enrolled in Merchant Direct, please log into the Merchant Direct Message Centre and send a secure message to contact Moneris Customer Care for support. Alternatively, your Moneris Merchant ID and Store ID can be located in the “Useful Information” email.
From a computer you can log into Moneris PAYD Administration. Click on Forgot Password? to reset the password. You will be emailed a temporary password to sign in and will be prompted to change it.
You can also reset your password within the PAYD Pro Plus App on your iPad. Simply tap the Reset Password link on the login screen and follow the prompts to answer any security questions. Note: If you reset the password on your Apple iPad, you will need to use this new password also when logging into the PC-based Moneris PAYD Administration.