Frequently Asked Questions: How do I determine my terminal’s software version? Follow the steps below to determine your terminal’s software version. From the READY screen, press the key twice. Key in 25, and press the green key. The BASIC TERMINAL INFO report appears. To find the software version, look for APP VERSION. To print the report, press the key. If the OPTION NOT AVAILABLE message appears, follow the alternate method below. Alternate method From the READY screen, press the key twice. Key in 16, and press the green key. When the PRINT TRAILER MESSAGES? prompt appears, select NO. The terminal software configuration report begins to print. After 2 seconds, press the red key to stop printing. Look for SOFTWARE VERSION on the second line of the report. How do I initialize my terminal? From time to time, you may need to reinitialize your terminal, for example if changes have been made to your terminal or to your merchant account. From the READY screen, press the key. On the main menu, select CONFIGURATION. Select INITIALIZATION. If SWIPE ADMIN CARD appears, swipe your POS Admin card. If RETAIN CURRENT MERCH SETTINGS? appears, press the key (YES) to keep all parameters set as they are. If MERCHANT ID appears, simply press the green key. If PHONE NUMBER appears, simply press the green key. Wait while the terminal communicates with the Moneris host. If SWIPE ADMIN CARD appears, swipe your POS Admin card to log on. When the READY screen appears on the terminal, it is ready to process transactions. How do I set up my terminal to process Moneris gift cards? How do I set up my terminal to process Moneris loyalty cards? To set up your terminal to process Moneris Gift & Loyalty transactions, refer to the Enabling Gift & Loyalty programs section in the Moneris® iWL220 Reference Guide. Didn’t order gift cards or a loyalty program but would like to find out more? Please call us at 1‑855‑219‑3084. When should I perform a Refund? When should I perform a Void? Perform a Refund when: A customer requires a void (see below), but the transaction was performed in a batch that has now been closed. A customer has exchanged an item and the price of the new item is less than the item they originally purchased. A customer has returned an item and wants their money back. Perform a Void when: You need to cancel or correct a Purchase or Refund transaction that was performed in the current open batch. When should I perform a Pre-authorization? When should I perform a Pre-Authorization Completion? Perform a Pre-authorization when: You need to authorize a temporary amount for a sale because you don’t know what the final amount will be, for example, at a hotel or car rental agency, or for a mail order or phone order. Perform a Pre-authorization Completion when: You know the final amount of the sale that was pre-authorized. Make sure you perform the Pre-authorization Completion on the same terminal using the same card number as the original Pre-authorization.