Frequently Asked Questions: General questions What payment types and card entry methods does PAYD Pro Plus accept? PAYD Pro Plus allows you to give customers the power to pay their way. With your Moneris PIN Pad, you can accept a variety of payment options including: You can also accept cash, cheque, and store credit payment directly on the PAYD Pro Plus App screen. Do I need to change my data plan? The PAYD Pro Plus App requires that you have Internet access on your iPad (either via a data plan or WiFi). Please contact your service provider if you are unsure about whether your iPad has this functionality. What is a Terminal ID? A Terminal ID is a unique 8-digit number located on the Moneris e355 PIN Pad, iPP320 PIN Pad or PAYD PIN Pad. This Terminal ID is visible when the device is powering up, immediately prior to the WELCOME/BONJOUR screen. The Moneris e355 Terminal ID begins with ‘E1’, the iPP320 PIN Pad has a Terminal ID beginning with '61', and the PAYD PIN Pad Terminal ID begins with 'I6'. Can I refund a customer’s purchase to any payment method (e.g., credit, debit, cash, or gift)? You can refund a purchase to cash, credit, or debit. You can also return the transaction and give the refund as store credit. You cannot refund a purchase to Moneris gift cards. For more information on performing a refund, refer to the “Processing a Return” section in the Using PAYD Pro Plus® for Apple® iPad® guide. Please note, however, that if the original purchase was made on a credit or debit card, the refund must be provided on the same card as the original transaction. Where can I find my reporting? What fees do I pay? When you sign up for PAYD Pro Plus, you will automatically get access to PAYD Administration - the back office portal for PAYD sales reporting, inventory management, and more. As a Moneris merchant, you will also be eligible to sign up for Merchant Direct to view detailed transaction reporting and the fees you are paying. Moneris PAYD Administration can be used to: Create and manage attributes, brands, categories, suppliers, pricing groups, promotions, and fees, as well as receiving inventory and performing inventory counts View reports of daily sales totals, sales totals by staff and customer, detailed product sales reports, and audit logs View, edit, print and email receipts Print product barcode labels Merchant Direct provides a variety of reporting options after your batch has closed and transactions have settled. These reports include, but are not limited, to: Monthly transaction reports Daily transaction reports Batch reports Chargeback reports Fees and deposits Additionally, if you have a question that contains sensitive information related to your business (such as transaction or financial inquiries), you can send us a secure message via Merchant Direct’s Message Centre. To enroll in Merchant Direct as a new user, simply visit moneris.com/online and use your Merchant ID provided in your “Important Information” email from Moneris. Hardware questions Where can I buy PAYD Pro Plus hardware and supplies? Moneris offers all of the hardware you need to accept payments and manage your inventory, including PIN Pads, iPads, cash drawers, printers, and scanners. Click here to view our PIN Pads and hardware bundles. You can also visit shop.moneris.com to purchase other point-of-sale supplies and receipt paper. What devices/hardware are compatible with PAYD Pro Plus? The PAYD Pro Plus App is compatible with the following Apple iPad devices running iOS 8.0 or higher: iPad Mini 2 iPad Mini 3 iPad 3 iPad 4 iPad Air iPad Air 2 iPad Pro Click here to view our selection of PIN Pads and hardware bundles that are compatible with PAYD Pro Plus. How do I pair a Moneris PAYD PIN pad with an Apple iPad? For pairing instructions, refer to the Moneris® PAYD PIN Pad: Quick Install Guide. Troubleshooting Why is my Moneris PAYD® PIN Pad not working when I try to process debit or credit transactions? Here are a few troubleshooting steps to try if you are experiencing issues with the PAYD® PIN Pad: Ensure the PAYD PIN Pad is paired to the Apple iPad, and that the PIN Pad shows up in the iPad’s Bluetooth menu as a paired device (it will be listed by its terminal ID e.g., "i6012345"). Ensure the PAYD PIN Pad has been initialized in the PAYD Pro Plus App’s Configuration – Devices screen. Ensure the PAYD PIN Pad is powered on and not in sleep mode. For more information on performing these tasks, refer to the Moneris® PAYD PIN Pad: Quick Install Guide. You could also contact Moneris Customer Care at 1-855-423-PAYD (7293). Why is my Moneris iPP320 PIN Pad not working when I try to process debit or credit transactions? Here are a few troubleshooting steps to try if you are experiencing issues with the iPP320 PIN Pad: Ensure the iPP320 PIN Pad is connected to the same router (and network) to which your Apple iPad is connected. Ensure the iPP320 PIN Pad is connected to a power source. Ensure that the PIN Pad is selected in the Settings – Devices screen. For more information on performing these tasks, refer to the Moneris® iPP320 PIN Pad with PAYD Pro Plus: Quick Install Guide. Login questions What happens if I forget my Merchant ID, Store ID, or Employee ID? If you have already enrolled in Merchant Direct, please log into the Merchant Direct Message Centre and send a secure message to contact Moneris Customer Care for support. Alternatively, your Moneris Merchant ID and Store ID can be located in the “Useful Information” email. What happens if I forget my password for the PAYD Pro Plus App or Moneris PAYD Administration? From a computer you can log into Moneris PAYD Administration. Click on Forgot Password? to reset the password. You will be emailed a temporary password to sign in and will be prompted to change it. You can also reset your password within the PAYD Pro Plus App on your iPad. Simply tap the Reset Password link on the login screen and follow the prompts to answer any security questions. Note: If you reset the password on your Apple iPad, you will need to use this new password also when logging into the PC-based Moneris PAYD Administration. What happens if I forget my login credentials for Merchant Direct? You may reset your Merchant Direct password through the "Forgot password" link on the Merchant Direct Login Screen. Refer to the Merchant Direct page for more information; click here. For other inquiries, additional information can be found in the PAYD Pro Plus Online Help, accessible within PAYD Administration. Tap the button to access the Online Help tool.