Moneris Go

Popular Topics

• How do I reset my password?

  Tap the Main menu icon ≡, then tap Edit user. Complete the fields on the screen. If you don’t remember your existing password, ask an Admin user to reset your password via the User management settings. For detailed instructions, refer to the Using Your Terminal guide on this page. 

• How do I refund a transaction?

  Tap the Main menu icon ≡, then tap Reports. Under “Latest transactions,” tap the transaction you want to refund.  When the transaction details appear, tap Refund at the bottom of the screen, then follow the prompts. For detailed instructions, refer to the Using Your Terminal guide on this page. 

• How do I set up my new terminal?

  Refer to the Setting Up Your Terminal guide on this page. This guide was written specifically to help you quickly set up the terminal hardware and the Moneris Go application.

• How do I access my statements?

  1. Log into Merchant Direct.
  2. Select View Customer Reports/Statements.
  3. Enter your Customer Number and select Submit.
  4. From the Common Report tab select Monthly Statement.
  5. Beside Statement Date enter the year and month you require and select View Report (you can view 2 years and 11 months worth of statements).

• How do I locate transaction details?

  1. Log into Merchant Direct.
  2. Select View Customer Reports/Statements.
  3. Search for the customer account using the last 11 digits of the Customer ID.
  4. Click on the Transactions tab.
  5. Click on Transaction Details.
  6. In Select one or more Transaction Category, click on Settlements Only. 
  7. Select an appropriate date within the dropdowns.
  8. Click on View Report to generate a report.
  • If you require a file containing transaction details, you will click on CSV Download