accepting_payments hosted_tokenization hosted_tokenization hosted_price info_services hosted_paypage accepting_payments accepting_payments account_padlock account_padlock_hover_teal account_setup account_setup account_setup_black account_setup_teal alert_red alert_yellow benefits_balance benefits_balance benefits_health benefits_health_white benefits_pay benefits_pay_white benefits_perks business_convenience Install business_retail business_showroom business_takeout business_warehouse call_us_dark_blue call_us_teal call_us_white carousel_button_pause carousel_button_play check_blue check_white checkmark_circle_blue chevron_down_grey chevron_down_normal chevron_down_normal_black chevron_down_normal_dark_blue chevron_down_normal_hover_teal chevron_left_bold_dark_blue chevron_left_normal_black chevron_left_normal_white chevron_right_bold_dark_blue chevron_right_normal_black chevron_right_normal_white chevron_right_skinny chevron_up_normal chevron_up_normal_black chevron_up_normal_dark_blue chevron_up_normal_hover_teal circle_1_grey circle_1_teal circle_2_grey circle_2_teal circle_3_grey circle_3_teal clock_black close_x close_x_dark_blue close_x_hover_teal divot_down divot_left divot_left_outline divot_up email_receipts extra_location icon_fraud icon_fraud extra_register extra_users extra_users facebook flag_canada flag_usa form_checkmark form_checkmark_teal form_error_arrow_up google_plus innovation_api innovation_chip innovation_ecommerce innovation_hosted_pay_page innovation_new_merchant_guides innovation_seamless innovation_support innovation_teal innovation_white innovation_testing innovation_testing_teal linkedin location_pointer logo_moneris_full logo_moneris_full_hover logo_moneris_symbol logo_moneris_symbol_hover mail mail_teal map_marker max_cash_flow menu_hamburger menu_hamburger_hover_teal minus_normal payd_reports payd_reports payment_chip benefits_balance_2 PaydProPlus_report Increased Control Login Login payment_contactless security payment_swipe icon_management_payment people_teal phone_hover_teal phone_white plus_normal product_tracking real_time_report real_time_report_teal real_time_report_white search_magnifying_glass search_magnifying_glass_hover_teal service_billing service_consultation service_custom_dev service_dedicated_support_blue service_flexible_pricing_options_blue service_installation service_revenue_sharing_blue service_training_blue social_facebook social_linkedin social_twitter support_icon take_to_new_website_arrow take_to_new_website_arrow_hover_teal technical_questions technology_teal terminal_spec tips_troubleshooting triangle twitter vid_play_overlay ecommerce increase_sales increase_sales login settings mass_merchandise extra_user email support_icon price_arbitrage gift-card egift-card delivery seamless-gift-card accept-credit-debit max-cash-flow hardware PaydProPlus_report icon-circled_phone financial financial cash business_mgnt_soln information icon-deliver_electronic_data icon-deliver_electronic_data icon-bank icon-ecommerce icon-fraud icon-bank icon-management_payment-solution icon-creat_new_diff icon-maximized_cash_flow icon-credit_card icon-loyalty_card icon-optimized_spend icon-optimized_interchange icon-calendar icon-ppp_reports icon-product_track icon-product_track icon-partners icon-seamless_integration icon-receipt_fraud icon-decal-open icon-decal-open-fr hardware increase_sales elearning lightbulb consultation female settings call financial hardware settings call accepting_payments hosted_tokenization hosted_tokenization hosted_price info_services hosted_paypage accepting_payments account_padlock account_padlock_hover_teal account_setup account_setup account_setup_black account_setup_teal alert_red alert_yellow benefits_balance benefits_balance benefits_health benefits_health_white benefits_pay benefits_pay_white benefits_perks business_convenience Install business_retail business_showroom business_takeout business_warehouse call_us_dark_blue call_us_teal call_us_white carousel_button_pause carousel_button_play check_blue check_white checkmark_circle_blue chevron_down_grey chevron_down_normal chevron_down_normal_black chevron_down_normal_dark_blue chevron_down_normal_hover_teal chevron_left_bold_dark_blue chevron_left_normal_black chevron_left_normal_white chevron_right_bold_dark_blue chevron_right_normal_black chevron_right_normal_white chevron_right_skinny chevron_up_normal chevron_up_normal_black chevron_up_normal_dark_blue chevron_up_normal_hover_teal circle_1_grey circle_1_teal circle_2_grey circle_2_teal circle_3_grey circle_3_teal clock_black close_x close_x_dark_blue close_x_hover_teal divot_down divot_left divot_left_outline divot_up email_receipts extra_location icon_fraud icon_fraud extra_register extra_users extra_users facebook flag_canada flag_usa form_checkmark form_checkmark_teal form_error_arrow_up google_plus innovation_api innovation_chip innovation_ecommerce innovation_hosted_pay_page innovation_new_merchant_guides innovation_seamless innovation_support innovation_teal innovation_white innovation_testing innovation_testing_teal linkedin location_pointer logo_moneris_full logo_moneris_full_hover logo_moneris_symbol logo_moneris_symbol_hover mail mail_teal map_marker max_cash_flow menu_hamburger menu_hamburger_hover_teal minus_normal payd_reports payd_reports payment_chip benefits_balance_2 PaydProPlus_report Increased Control Login Login payment_contactless security payment_swipe icon_management_payment people_teal phone_hover_teal phone_white plus_normal product_tracking real_time_report real_time_report_teal real_time_report_white search_magnifying_glass search_magnifying_glass_hover_teal service_billing service_consultation service_custom_dev service_dedicated_support_blue service_flexible_pricing_options_blue service_installation service_revenue_sharing_blue service_training_blue social_facebook social_linkedin social_twitter support_icon take_to_new_website_arrow take_to_new_website_arrow_hover_teal technical_questions technology_teal terminal_spec tips_troubleshooting triangle twitter vid_play_overlay ecommerce increase_sales increase_sales login settings mass_merchandise extra_user email support_icon price_arbitrage gift-card egift-card delivery seamless-gift-card accept-credit-debit max-cash-flow hardware PaydProPlus_report icon-circled_phone financial cash business_mgnt_soln information icon-deliver_electronic_data icon-bank icon-ecommerce icon-fraud icon-bank icon-management_payment-solution icon-creat_new_diff icon-maximized_cash_flow icon-credit_card icon-loyalty_card icon-optimized_spend icon-optimized_interchange icon-calendar icon-ppp_reports icon-product_track icon-product_track icon-partners icon-partners icon-seamless_integration icon-receipt_fraud


Integrated Accessibility Standards Policy



Purpose

The following policy has been established by Moneris Solutions Corporation and Moneris Services Corporation (collectively, “Moneris”) to govern the conduct of its business in accordance with Regulation 191/11, “Integrated Accessibility Standards” (“Regulation”) under the Accessibility for Ontarians with Disabilities Act, 2005.

These standards are developed to break down barriers and increase accessibility for persons with disabilities in the areas of information, communications and employment.

Moneris will abide by this policy as well as Moneris’ Accessibility Standards for Customer Service Policy and the Accessibility for Ontarians with Disabilities Act, 2005 in meeting the accessibility needs of persons with disabilities.

Commitment

Moneris is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

This policy is implemented in accordance with the time frames established by the Regulation.



Accessibility Plan

Moneris has developed, documented and continues to maintain a multi-year Accessibility Plan outlining the Moneris’ strategy to prevent and remove barriers from its workplace and to improve opportunities for persons with disabilities.

This multi-year, multi-faceted Accessibility Plan will be reviewed and updated periodically and will be posted on the company’s website. Upon request, Moneris will provide a copy of the Accessibility Plan in an accessible format.



Training Employees and Volunteers

Moneris will ensure that training is provided on the requirements of the accessibility standards referred to in the Regulation and continue to provide training on the Human Rights Code as it pertains to persons with disabilities to:

  • all its employees and volunteers;
  • all persons who participate in developing Moneris’ policies; and,
  • all other persons who provide goods, services or facilities on behalf of the company

The training will be appropriate to the duties of the employees, volunteers and other persons. Employees will be trained when changes are made to the accessibility policy. New employees will be trained as part of the new hire orientation process.



Kiosks

Moneris Solutions will have regard for accessibility criteria when designing, procuring or acquiring self-service kiosks, including point-of-sale equipment.



Information and Communications Standards



Feedback

Moneris will continue to ensure that its process for receiving and responding to feedback is accessible to persons with disabilities by providing, or arranging for the provision of, accessible formats and communications supports, upon request.



Accessible Formats and Communication Supports

Upon request, Moneris will provide, or will arrange for the provision of accessible formats and communication supports for persons with disabilities in a timely manner that takes into account the person’s accessibility needs due to disability, at no additional or extra cost to such person.

Moneris will consult with the person making the request in determining the suitability of an accessible format or communication support.

Moneris will also notify the public about the availability of accessible formats and communication supports.



Accessible Websites and Web Content

Moneris will ensure that its publicly accessible websites and web content are compliant with WCAG 2.0 accessibility levels in accordance with the Regulations. By or prior to January 1, 2021, all of Moneris’ internet websites and web content will comply with WCAG 2.0 Level AA, other than as permitted under the Regulations.

Moneris’ internet websites and web content will comply with WCAG 2.0 Level AA, other than as permitted under the Regulations.



Employment Standards



Recruitment

Moneris will notify its employees and the public about the availability of accommodation for applicants with disabilities in its recruitment process.



Recruitment, Assessment or Selection Process

Moneris will notify job applicants, when they are individually selected to participate further in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used.

If a selected applicant requests an accommodation, Moneris will consult with the applicant and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.



Notice to Successful Applicants

When making offers of employment, Moneris will notify the successful applicant of its policies for accommodating employees with disabilities.



Informing Employees of Supports

Moneris will continue to inform its employees of its policies (and any updates to those policies) used to support employees with disabilities, including policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability. This information will be provided to new employees as soon as practicable after commencing employment.



Accessible Formats and Communication Supports for Employees

Upon the request of an employee with a disability, Moneris will consult with the employee to provide, or arrange for the provision of, accessible formats and communication supports for information that is needed to perform his/her job, and information that is generally available to other employees.

In determining the suitability of an accessible format or communication support, Moneris will consult with the employee making the request.



Workplace Emergency Response Information

Moneris will provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary, and if Moneris is aware of the need for accommodation due to the employee’s disability. Moneris will provide this information as soon as practicable after becoming aware of the need for accommodation.

Where the employee requires assistance, Moneris will, with the consent of the employee, provide the workplace emergency response information to the person designated by Moneris to provide assistance to the employee.

Moneris will review the individualized workplace emergency response information when the employee moves to a different location in the organization, when the employee’s overall accommodations needs or plans are reviewed.



Documented Individual Accommodation Plans

Moneris will maintain a written process for the development of documented individual accommodation plans for employees with disabilities.

If requested, information regarding accessible formats and communications supports provided will also be included in individual accommodation plans.

In addition, the plans will include individualized workplace emergency response information (where required), and will identify any other accommodation that is to be provided.



Return to Work Process

Moneris maintains a documented return to work process for its employees who have been absent from work due to a disability and who require disability-related accommodations in order to return to work.

The return to work process outlines the steps Moneris will take to facilitate the return to work and will include documented individual accommodation plans as part of the process.

This return to work process will not replace or override any other return to work process created by or under any other statute (ie., the Workplace Safety Insurance Act, 1997).

** Employees who require Individualized Workplace Emergency Response Information, an Individual Accommodation Plan or a Return to Work Plan will provide to Moneris the necessary information to support their Individual Workplace Accommodation or Return to Work needs. Employee may access procedure and documents via Monet.



Performance Management, Career Development and Advancement & Redeployment

Moneris will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when conducting performance management, providing career development and advancement to employees, or when redeploying employees.