Frequently Asked Questions: General questions What payment types and card entry methods does PAYD Pro accept? PAYD Pro allows you to give customers the power to pay their way. With your e355 or PAYD® PIN Pad, you can accept contactless, Chip & PIN, and swipe transactions from all major card brands including: You can also track cash transactions on the PAYD App screen. Where can I find my reporting? When you sign up for PAYD Pro, you will automatically get access to Moneris PAYD® Administration - the back office portal for PAYD sales reporting and more. As a Moneris® merchant, you will also be eligible to sign up for Merchant Direct® to view detailed transaction reporting and the fees you are paying. PAYD Administration (my.getpayd.com) can be used to: View reports of daily sales totals and audit logs View transaction details, email transaction receipts, and manage store settings Merchant Direct (moneris.com/mymerchantdirect) provides a variety of reporting options after your batch has closed and transactions have settled. These reports include, but are not limited, to: Monthly transaction reports Daily transaction reports Batch reports Chargeback reports Fees and deposits Additionally, if you have a question that contains sensitive information related to your business (such as transaction or financial inquiries), you can send us a secure message via Merchant Direct’s Message Centre. To enroll in Merchant Direct as a new user, simply visit moneris.com/online and use your Merchant ID provided in your “Useful Information” email from Moneris. How do I update the bank account used for depositing my funds? To update your bank account, log into the Merchant Direct Message Centre and contact our support team. Simply request a bank change and our team will provide you with further instructions. How do I store my employee ID (username) and store ID for faster login? To help speed up your login process, you can store your login credentials within the PAYD App. To do so, please follow these steps: Sign into the PAYD App. Tap to return to the main menu, and then tap Settings. Tap Login Credentials. Enter your PAYD employee ID (username) and store ID in the fields. Tap the Save Login Credentials button. When the “Success” popup displays, tap the OK button. Please remember that once your login credentials are stored, you must keep your mobile device secure. If your mobile device is lost, please log into PAYD Administration and create a new user account while deactivating the one you have stored in your mobile application. How do I determine my e355 PIN Pad software version? On the "WELCOME/BONJOUR" screen, simultaneously press both the 1 key and the yellow key. When the "LANGUAGE/LANGUE" screen displays, press the 1 key (ENGLISH). When the "TERMINAL SETUP" screen displays, press the 2 key (Information). When the "APP INFORMATION" screen displays, you will find the version number displayed in the line item "POSPAD VERSION: VVVV". The version number is represented by the text "VVVV". To return to the "WELCOME/BONJOUR" screen, press the red key twice. If you want to view the version number again, simply repeat steps 1 to 5. How do I determine my PAYD PIN Pad (iCMP) software version? On the "WELCOME/BONJOUR" screen, simultaneously press both the yellow key and the key until the PAYD PIN Pad starts to power off. When PAYD PIN Pad is powered off, press its power button (on the right side) until the PAYD PIN Pad starts to power on. While the PAYD PIN Pad is powering on, a series of screens will briefly display, including the version number screen (see screen example below): The version number is represented by the text "VVVV". The version number screen will display for 10 seconds and then the "WELCOME/BONJOUR" screen will display. If you want to view the version number again, simply repeat steps 1 to 4. Processing Transactions Is there a limit to how much you can process? Unless otherwise permitted by your merchant agreement, you may process up to $10,000.00 per month in credit and debit card transaction dollar volume with PAYD Pro. If you exceed this monthly amount, Moneris may begin withholding transaction proceeds for settlement in accordance with your merchant agreement. Once started, the Deferred Payment process will continue for 30 days. If you do not exceed the intended monthly processing credit and debit card transaction volume of $10,000 over the next 30 days, you will begin to receive your deposits as per normal settlement timelines again. If you foresee processing over $10,000 in credit and debit card transaction dollar volume per month, please contact a Moneris Sales Representative at 1-855-423-PAYD (7293) to discuss other available solutions. What is an order ID? The order ID is used to uniquely identify every original Sale or Pre-authorization transaction. If the Order ID field is left blank during a Sale or Pre-authorization transaction (or you chose not to display the Order ID field in the PAYD App), the PAYD App will automatically assign a unique order ID that starts with the prefix "mob" (e.g., "mob12345678..."). If you want to enter your own order ID during a Sale or Pre-authorization, please ensure that the order ID is unique and that it has never been used in the past. The order ID will display in transaction receipts and reports. You can use the order ID to retrieve a successfully processed transaction (e.g., if you want to process a subsequent follow-on transaction like a Void, Refund, or Capture). Note: Every follow-on transaction (Void, Refund, and Capture) will be assigned with the same order ID as its original predecessor transaction. What is a customer ID? The Customer ID field is available if you want to enter an identifier such as a customer number, a membership number, an invoice number, etc. Unlike the order ID, the customer ID is not mandatory nor does it need to be unique. The customer ID field is enabled from within the PAYD App. The customer ID will be displayed in transaction receipts and reports. You can use the customer ID to retrieve a successfully processed transaction (e.g., you may need to process a follow-on transaction like a Capture, Void, or Refund). Note: If a customer ID is entered during a Sale or Pre-authorization transaction, any subsequent follow-on transaction (Void, Refund, or Capture) that is processed will likewise be assigned with the same customer ID. What is a terminal ID? A terminal ID is a unique 8-digit number that identifies a specific PIN Pad. e355 PIN Pad: This terminal ID starts with an "E1". The terminal ID is printed on a label affixed to the PIN Pad. PAYD PIN Pad (iCMP): This terminal ID starts with an "I6". The terminal ID is printed on a label affixed to the PIN Pad. Following a PIN Pad reboot/power on cycle, the terminal ID displays for 10 seconds immediately prior to the appearance of the "WELCOME/BONJOUR" screen. What is a batch number? At the end of each day that a transaction is processed, Moneris will close the batch and prepare these processed transactions for settlement and deposit. A batch number is assigned when each batch is closed. The default starting batch number is 1, with the largest batch number ending at 999. Once 999 is reached, the next batch number will again default to 1. What is a Capture transaction? A Capture transaction is designed to refer back to a previously processed Pre-authorization transaction. The capture transaction will appear on the cardholder's statement. Once a capture transaction is processed, the transaction proceeds will be settled into the merchant’s bank account following batch close. The amount being captured may be less than, equal to or greater than, the amount (up to 25%) which was already Preauthorized. What is the difference between Voids and Refunds? A Void reverses a transaction that was processed on the same day (i.e., in an open batch). A Refund reverses a transaction that was processed on a different day (i.e., in a closed batch). For example, if you attempt to reverse a debit/credit transaction (Sale or Capture) that was processed today (i.e., in the open batch), the PAYD App will allow you to do a Void to reverse the transaction. If you attempt to reverse a debit/credit transaction that was processed on a different day (i.e., in a closed batch), the PAYD App will allow you to do a Refund to reverse the transaction.