accepting_payments hosted_tokenization hosted_tokenization hosted_price info_services hosted_paypage accepting_payments accepting_payments account_padlock account_padlock_hover_teal account_setup account_setup account_setup_black account_setup_teal alert_red alert_yellow benefits_balance benefits_balance benefits_health benefits_health_white benefits_pay benefits_pay_white benefits_perks business_convenience Install business_retail business_showroom business_takeout business_warehouse call_us_dark_blue call_us_teal call_us_white carousel_button_pause carousel_button_play check_blue check_white checkmark_circle_blue chevron_down_grey chevron_down_normal chevron_down_normal_black chevron_down_normal_dark_blue chevron_down_normal_hover_teal chevron_left_bold_dark_blue chevron_left_normal_black chevron_left_normal_white chevron_right_bold_dark_blue chevron_right_normal_black chevron_right_normal_white chevron_right_skinny chevron_up_normal chevron_up_normal_black chevron_up_normal_dark_blue chevron_up_normal_hover_teal circle_1_grey circle_1_teal circle_2_grey circle_2_teal circle_3_grey circle_3_teal clock_black close_x close_x_dark_blue close_x_hover_teal divot_down divot_left divot_left_outline divot_up email_receipts extra_location icon_fraud icon_fraud extra_register extra_users extra_users facebook flag_canada flag_usa form_checkmark form_checkmark_teal form_error_arrow_up google_plus innovation_api innovation_chip innovation_ecommerce innovation_hosted_pay_page innovation_new_merchant_guides innovation_seamless innovation_support innovation_teal innovation_white innovation_testing innovation_testing_teal linkedin location_pointer logo_moneris_full logo_moneris_full_hover logo_moneris_symbol logo_moneris_symbol_hover mail mail_teal map_marker max_cash_flow menu_hamburger menu_hamburger_hover_teal minus_normal payd_reports payd_reports payment_chip benefits_balance_2 PaydProPlus_report Increased Control Login Login payment_contactless security payment_swipe icon_management_payment people_teal phone_hover_teal phone_white plus_normal product_tracking real_time_report real_time_report_teal real_time_report_white search_magnifying_glass search_magnifying_glass_hover_teal service_billing service_consultation service_custom_dev service_dedicated_support_blue service_flexible_pricing_options_blue service_installation service_revenue_sharing_blue service_training_blue social_facebook social_linkedin social_twitter support_icon take_to_new_website_arrow take_to_new_website_arrow_hover_teal technical_questions technology_teal terminal_spec tips_troubleshooting triangle twitter vid_play_overlay ecommerce increase_sales increase_sales login settings mass_merchandise extra_user email support_icon price_arbitrage gift-card egift-card delivery seamless-gift-card accept-credit-debit max-cash-flow hardware PaydProPlus_report icon-circled_phone financial financial cash business_mgnt_soln information icon-deliver_electronic_data icon-deliver_electronic_data icon-bank icon-ecommerce icon-fraud icon-bank icon-management_payment-solution icon-creat_new_diff icon-maximized_cash_flow icon-credit_card icon-loyalty_card icon-optimized_spend icon-optimized_interchange icon-calendar icon-ppp_reports icon-product_track icon-product_track icon-partners icon-seamless_integration icon-receipt_fraud icon-decal-open icon-decal-open-fr hardware increase_sales elearning lightbulb consultation female settings call financial hardware settings call accepting_payments hosted_tokenization hosted_tokenization hosted_price info_services hosted_paypage accepting_payments account_padlock account_padlock_hover_teal account_setup account_setup account_setup_black account_setup_teal alert_red alert_yellow benefits_balance benefits_balance benefits_health benefits_health_white benefits_pay benefits_pay_white benefits_perks business_convenience Install business_retail business_showroom business_takeout business_warehouse call_us_dark_blue call_us_teal call_us_white carousel_button_pause carousel_button_play check_blue check_white checkmark_circle_blue chevron_down_grey chevron_down_normal chevron_down_normal_black chevron_down_normal_dark_blue chevron_down_normal_hover_teal chevron_left_bold_dark_blue chevron_left_normal_black chevron_left_normal_white chevron_right_bold_dark_blue chevron_right_normal_black chevron_right_normal_white chevron_right_skinny chevron_up_normal chevron_up_normal_black chevron_up_normal_dark_blue chevron_up_normal_hover_teal circle_1_grey circle_1_teal circle_2_grey circle_2_teal circle_3_grey circle_3_teal clock_black close_x close_x_dark_blue close_x_hover_teal divot_down divot_left divot_left_outline divot_up email_receipts extra_location icon_fraud icon_fraud extra_register extra_users extra_users facebook flag_canada flag_usa form_checkmark form_checkmark_teal form_error_arrow_up google_plus innovation_api innovation_chip innovation_ecommerce innovation_hosted_pay_page innovation_new_merchant_guides innovation_seamless innovation_support innovation_teal innovation_white innovation_testing innovation_testing_teal linkedin location_pointer logo_moneris_full logo_moneris_full_hover logo_moneris_symbol logo_moneris_symbol_hover mail mail_teal map_marker max_cash_flow menu_hamburger menu_hamburger_hover_teal minus_normal payd_reports payd_reports payment_chip benefits_balance_2 PaydProPlus_report Increased Control Login Login payment_contactless security payment_swipe icon_management_payment people_teal phone_hover_teal phone_white plus_normal product_tracking real_time_report real_time_report_teal real_time_report_white search_magnifying_glass search_magnifying_glass_hover_teal service_billing service_consultation service_custom_dev service_dedicated_support_blue service_flexible_pricing_options_blue service_installation service_revenue_sharing_blue service_training_blue social_facebook social_linkedin social_twitter support_icon take_to_new_website_arrow take_to_new_website_arrow_hover_teal technical_questions technology_teal terminal_spec tips_troubleshooting triangle twitter vid_play_overlay ecommerce increase_sales increase_sales login settings mass_merchandise extra_user email support_icon price_arbitrage gift-card egift-card delivery seamless-gift-card accept-credit-debit max-cash-flow hardware PaydProPlus_report icon-circled_phone financial cash business_mgnt_soln information icon-deliver_electronic_data icon-bank icon-ecommerce icon-fraud icon-bank icon-management_payment-solution icon-creat_new_diff icon-maximized_cash_flow icon-credit_card icon-loyalty_card icon-optimized_spend icon-optimized_interchange icon-calendar icon-ppp_reports icon-product_track icon-product_track icon-partners icon-seamless_integration icon-receipt_fraud

Canada Post Strike – 9/28/2018

What to expect in the event of a postal service disruption

In the week or two ahead, there is a risk of a postal service disruption with Canada Post. If this happens, we expect minor impacts to some deliveries related to our services.

Product delivery & return

The majority of deliveries and returns will not be impacted. The exception will be merchants in remote locations who rely on P.O. boxes for mail delivery. For merchants that use P.O. boxes, we recommend you contact Moneris to update your address information. It is best to use an alternate location where courier services can deliver or pick up product shipments.

Monthly statements

Many merchants receive monthly statements from Moneris by mail. In the event of a postal service disruption these statements will not be delivered. Signing up for Merchant Direct will give you access to electronic statements to ensure you continue to receive them on time. Merchants can sign up for electronic statements by logging into Merchant Direct. If you have not set-up your Merchant Direct account or forgot your login, you can visit the support page for further instructions.

NOTE: Fees for paper statements will not be waived. Statements will be delivered once postal services have resumed.

Chargeback or Copy Request Notifications

Some merchants receive notification of chargebacks or copy requests by mail. In the event of a postal service disruption these statements will not be delivered. Signing up for Merchant Direct will allow you to enable online chargeback and copy request notifications, ensuring you continue to receive notifications on time.