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Notice Of Account Changes

As of November 1, 2012, the following changes may apply to your merchant account. Please review them carefully. For questions or concerns, contact us via Merchant Direct or by phone at 1-866-319-7450, available 24/7.

Paper Statement Fee

Moneris is committed to reducing our environmental footprint. For merchants currently receiving paper-based merchant statements via mail, a fee of $2.00 per month will apply and appear as “Paper Statement” fee on your merchant statement. Signing up for online statements and saving $2 every month is easy:

Step 1: Sign up for Merchant Direct, our easy-to-use online reporting tool.

Step 2: Log into Merchant Direct to begin viewing online statements and send us a request via our secure Message Centre to discontinue receiving paper statements.

Why use Merchant Direct?

    Visit on a regular basis to:

    • View enhanced transaction details and reports
    • Download transaction details to accounting programs
    • Access your account to search and trace transactions or chargebacks
    • Request service, or ask a question through the secure message centre
    • Help the environment by reducing paper usage

    Refund Fee

    Due to rising costs involved with processing transactions, effective November 1, 2012, a fee of $0.15 will apply to each Visa and MasterCard refund transaction you process. This fee will appear as “Visa - Refund Transaction” and "MC - Refund Transaction" fee on your merchant statement.

    MasterCard International Processing Fee

    A Network Service Fee is currently charged by MasterCard for all international MasterCard transactions. As a result, effective November 1, 2012, a fee of $0.125 will apply to each international MasterCard transaction and will appear as “MC - Intl Transaction Processing” fee on your merchant statement.

    MasterCard Rule Changes

    Moneris Solutions Corporation would like to inform you of some recent rule changes effective October 18, 2013 announced by MasterCard Inc. which may impact your business processes. Please ensure that you review your business processes and make any necessary updates as they relate to your MasterCard. 
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