Service Status

System Status Report

July 16, 2021 at 7:45 pm EST New

Please be advised that certain point-of-sale software providers are experiencing technical issues with their platform. This can temporarily affect your payment processing with Moneris. Please contact your software provider for an update on this issue.

July 10, 2021 at 11:00am EST Resolved

All systems and networks are operating normally.

July 10, 2021 at 9:45am EST New

Please note, we are experiencing issues processing certain transactions at this time. We encourage merchants who have encountered issues to request alternate forms of payment until resolved.

June 22, 2021 at 2:28pm EST Resolved

All systems and networks are operating normally.

June 22, 2021 at 11:51am EST New

Please note that wireless outages are currently affecting regions in Canada. Please check with your wireless service provider for updates.

June 14, 2021 at 3:40pm EST Resolved

All systems and networks are operating normally.

June 13, 2021 at 6:24pm EST New

Please note that some merchants have reported issues in not receiving authorization # after transaction has been approved. Details to come.

June 11, 2021 at 4:08pm EST Resolved

All systems and networks are operating normally.

June 10, 2021 at 7:08pm EST Ongoing 

Please note, we are experiencing issues processing certain transactions at this time. We encourage merchants who have encountered issues to request alternate forms of payment until resolved.

June 10, 2021 at 12:30pm EST New 

Please note, we are experiencing issues processing certain transactions at this time. We encourage merchants who have encountered issues to request alternate forms of payment until resolved.

June 2, 2021 at 9:30pm EST Resolved

All systems and networks are operating normally.

June 2, 2021 at 6:00pm EST New

Please note that wireless outages are currently affecting regions in Canada. Please check with your wireless service provider for updates.

June 1, 2021 at 3:00pm EST Resolved

All systems and networks are operating normally.

June 1, 2021 at 2:03pm EST New

Please note, we are experiencing issues processing certain transactions at this time. We encourage merchants who have encountered issues to request alternate forms of payment until resolved.

May 8, 2021 at 3:00pm EST Ongoing

Please note that issues with dial-up connections are currently affecting regions in Canada. Please check with your local phone or internet service provider for updates

May 8, 2021 at 11:00am EST New

Please note that issues with dial-up connections are currently affecting regions in Canada. Please check with your local phone or internet service provider for updates

May 6, 2021 at 5:09 pm EST Resolved

All systems and networks are operating normally.

May 6, 2021 at 2:10pm EST New

Moneris is currently experiencing issues affecting Merchant Direct. We are working to restore services and normal business should resume shortly, please visit Moneris.com for updates.

May 6, 2021 12:56pm  EST New

Moneris is currently experiencing issues affecting the Moneris Gateway. We are working to restore services and normal business should resume shortly, please visit Moneris.com for updates.

 

April 30, 2021 at 7:45 pm EST Resolved

All systems and networks are operating normally.

April 30, 2021 at 2:45pm am EST New

Please note that internet outage are currently affecting regions in Ontario. Please contact your local internet service provider for updates. 

 

April 21, 2021 at 8:41 am EST Resolved

All systems and networks are operating normally.

 

April 20, 2021 at 8:27am am EST New

Please note that internet outage are currently affecting regions in Quebec. Please contact your local internet service provider for updates. 

April 20, 2021 at 8:24 am EST Resolved

All systems and networks are operating normally.

 

April 19, 2021 at 7:53 am EST Ongoing

Please note that wireless outages are currently affecting regions in Canada. Please check with your wireless service provider for updates.

 

April 10, 2021 at 9:00 am EST Resolved

All systems and networks are operating normally.

 

April 8, 2021 at 12:00 pm EST New 

 Please note that internet outages are currently affecting regions in Canada. Please contact your local internet service provider for updates

 

April 8, 2021 at 9:00 am EST Resolved 

Please note some financial institutions have reported delays affecting batch settlements. Please check your account in 24-48 hours for updates to your settlements. 

 

April 7, 2021 at 9:00 am EST Ongoing 

Please note some financial institutions have reported delays affecting batch settlements. Please check your account in 24-48 hours for updates to your settlements. 

 

April 6, 2021 at 11:30 am EST New  

Please note some financial institutions have reported delays affecting batch settlements. Please check your account in 24-48 hours for updates to your settlements 

April 6, 2021 at 2:00 pm EST Resolved

Please note that internet outage are currently affecting regions in Ontario. Please contact your local internet service provider for updates. 

April 6, 2021 at 9:30 am EST Ongoing

Please note that internet outage are currently affecting regions in Ontario. Please contact your local internet service provider for updates. 

April 5, 2021 at 5:47 pm EST New Outage

Please note that internet outages are currently affecting regions in Canada. Please contact your local internet service provider for updates.

 

March 31, 2021 at 8:49 am EST Resolved

All systems and networks are operating normally.

 

March 31, 2021 at 7:00 am EST New Outage

Moneris is currently experiencing issues with some of our reporting portals. We appreciate your patience while we work to restore these services.

 

March 26, 2021 at 5:31pm EST Resolved

All systems and networks are operating normally.

 

March 26, 2021 at 2:30 pm EST Ongoing

Please note that issues with dial-up connections are currently affecting regions in Canada. Please check with your local phone or internet service provider for updates

 

March 26, 2021 at 7:19 am EST Ongoing

Please note that issues with dial-up connections are currently affecting regions in Canada. Please check with your local phone or internet service provider for updates

 

March 25, 2021 at 2:12 pm EST Ongoing

Please note that issues with dial-up connections are currently affecting regions in Canada. Please check with your local phone or internet service provider for updates

 

March 23, 2021 at 11:04 am EST Ongoing

Please note that issues with dial-up connections are currently affecting regions in Canada. Please check with your local phone or internet service provider for updates

 

March 22, 2021 at 12:00 pm EST New Outage

Please note that issues with dial-up connections are currently affecting regions in Canada. Please check with your local phone or internet service provider for updates

 

March 18, 2021 at 2:59 pm EST Resolved

All systems and networks are operating normally


March 18, 2021 at 11:00 am EST New Outage

Please note that wireless outages are currently affecting regions in Canada. Please check with your wireless service provider for updates.

 

March 18, 2021 at 12:07 pm EST Resolved 

All systems and networks are operating normally

 

March 17, 2021 at 11:45 am EST New Outage

Please note that some financial institutions have reported delays affecting batch settlements. Please check your account in 24 to 48 hours for updates to your settlements.

 

March 12, 2021 at 3:15 pm EST Resolved 

All systems and networks are operating normally

 

March 12, 2021 at 2:45 pm EST New Outage

Moneris is currently experiencing issues affecting Merchant Direct. We are working to restore services and normal business should resume shortly, please visit Moneris.com for updates.

 

February 12, 2021 at 3:30 pm EST Resolved

All systems and networks are operating normally.

 

February 12, 2021 at 1:35 pm EST New Outage

Please note that internet outages are currently affecting regions in Canada. Please contact your local internet service provider for updates.

 

February 11, 2021 at 3:30 pm EST Resolved

All systems and networks are operating normally.

February 11, 2021 at 10:00 am EST New Outage

Please note that some financial institutions have reported delays affecting batch settlements. Please check your account in 24 to 48 hours for updates to your settlements.

 

February 2, 2021 at 2:50pm EST Resolved

All systems and networks are operating normally.

February 2, 2021 at 11:20am EST New Outage

Please note that some financial institutions have reported delays with debit processing. Please contact the issuing bank for assistance.

 

January 28, 2021 at 3:15 pm EST Resolved

All systems and networks are operating normally.

 
January 28, 2021 at 226pm EST New Outage

Moneris is currently experiencing issues affecting the Moneris Gateway. We are working to restore services and normal business should resume shortly. Refresh this page to see current status.

 
January 14, 2021 at 630pm EST Resolved 

All systems and networks are operating normally.

 

January 14, 2021 at 4pm EST New Outage

Please note that wireless outages are currently affecting regions in Canada. Please check with your wireless service provider for updates.

 

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