Terminals & Hardware Trouble

Terminal not working

The first thing to do in any case of a terminal not working properly is to turn it off and back on again. Just like restarting your personal computer when it acts up, this resets the memory and frequently solves the problem. Also check to make sure the terminal is plugged in and all of the cables are attached properly. As simple as these suggestions may sound, they are most often the culprits of terminals not working

Printer not working

Just as for terminals, the first thing to do if your printer is not working properly is to turn it off and back on. Check to make sure the cords are plugged in properly. If that doesn't work, try a self test by turning the printer off, press on the line feed for Epson and feed/copy for Scribe 612, turn it back on and release the button. It should then start printing. The printout will be only characters, so try keying in a transaction to ensure it is working again. If the self test does not work, the problem is with the printer itself, so please call Moneris for help.

Terminal says Check Printer

This usually means there is a loose connection. Unplug the printer from the back of the terminal and plug it back it. Then do a line feed test, which is essentially a self-test for the printer.

My Scribe 612 printer is printing blank receipts

The paper roll for these printers is heat sensitive and you likely have it in backwards. Simply take out the roll, turn it around and try printing on the other side.

I'm trying to feed the paper into my Epson printer and the ready light is flashing

The problem may be with the ink ribbon, so simply take it out and tighten the ribbon. Put it back in so you hear a click, and then try doing a line feed test. If the ready light is still flashing, verify all of the cords are plugged in properly.

Not able to dial out

Start with the basics. Verify the connection and make sure the terminal is plugged in properly. If the terminal shares the line with a phone or fax machine, ensure there are no incoming messages or faxes. When you hear a dial tone, try again.

Experiencing slow dialing

In remote areas and some other cases, static builds up on the telephone lines. Unplug the cord and blow on it. We don't know why, but it does seem to work!

PINPad not working

Try turning off the power, unplugging and replugging the PINPad and then turning the power back on. If the keys are sticky, take a damp cloth with diluted cleaner and gently wipe around the keys. You could also try an air duster to remove small debris. If your card reader is not functioning well, you can obtain a cleaning card to swipe or use an air duster to clean out the track.

A preventative measure

Protect your terminal from being affected from power surges. A simple power bar can protect your terminal from power surges, delayed response and communication errors that sometimes occur with splitters. If your terminal does go blank, and turning it off and on doesn't work, check to make sure the power outlet is working as well.