Balancing
Message reads "Terminal and bank do not match" or "No Match"
This message may appear while you are in Admin mode, as you are closing your batch. This is to alert you that there is a difference between the number of transactions you entered and the number of transactions completed. Data transmission over telephone lines can sometimes be faulty, and transactions can occasionally be dropped.
The first thing to do is identify the transaction. Print out the totals from your machine and compare it to your printed slips. It will be easy to identify the missing one, and you can also refer to Moneris' Merchant Direct and reports to verify the information.
If it is a debit transaction, you are required to call us at 1-866-319-7450. Please have the transaction information ready, including amount, date and card number. Moneris will contact Interac Direct Payment on your behalf, and you will receive payment in 7 - 10 business days.
If it is a credit transaction, you can proceed to re-key the transaction. To force post the transaction, please refer to the instruction below for your device:
Terminals – Vx810 Duet and 8300
- On the applications menu, select DEBIT & CREDIT.
- Select Advice.
- Key in the transaction amount and press OK.
- Key in the 6-digit “Appr Code” from the transaction receipt and press OK.
- Key in the card number and press OK, then key in the card’s expiry date and press OK.
- Note: If prompted for the Validation Code, simply press OK, then select No.
- The terminal communicates with Moneris then prints the receipts.
Terminals – 6200 and 8200
- Press the Admin key twice then key in 103 and press OK.
- Press F3 to select NO.
- Key in the transaction amount and press OK
- Key in the 6-digit “AUTH#” from the transaction receipt and press OK.
- Key in the card number and press OK, then key in the card’s expiry date and press OK.
- The terminal communicates with Moneris then prints the receipts.
Terminal - Transelect
- Press the "Advice" key
- Select C in response to the prompt "find original"
- Enter the card number, then expiry date that you are posting, or simply swipe the card
- Enter the authorization number that corresponds with the transaction and press enter
- Enter the amount of the transaction and press enter
- The terminal will dial-out and return with an approved message
Terminal - eNcounter 400
- Press FUNC/ENTER then 5
- To find the original Pre-Auth, key 1 or press 2 to ignore. 3.
- Key in the last 6 digits of the receipt number and press FUNC/ENTER. NOTE: If e-Comm and MOTO is enabled, the terminal will prompt for type of transaction. Key in 1 and press FUNC/ENTER.
- Key in the final amount and press FUNC/ENTER or press FUNC/ENTER to accept the original authorized amount. NOTE: If the card is a Purchasing Card, the terminal prompts for Reference Number.
- Press CLEAR to return to idle prompt.
Terminal - SmartSELECT
- Select the Advice function in the financial menu
- Under "find original", select No.
- Enter the card number, then expiry date that you are posting.
- Enter the authorization number that corresponds with the transaction and press enter
- Enter the amount of the transaction and press enter
- The terminal will dial-out and return with an approved message