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Moneris Customer Service

Have a question? Need help? Contact the Moneris Service Center 24 hours a day, 7 days a week.

Phone

1-866-319-7450

For assistance with your terminal, account service assistance or general inquiries please call our 24 hour service line.

Online

Merchant Direct Secure Message Center (Login)

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Moneris Customer Relations

If your inquiry is not resolved by a Moneris Service Centre Manager, please contact our Customer Relations department using the form below.

Customer Relations Request Form

In order to best service you, please fill out the form below with as much information as you can provide. Our regular business hours are Monday to Friday, 9am - 5pm EST. A Customer Relations manager will contact you within 1 business day of your request.

Contact Information (Required)

Business Name
First Name
Last Name
Phone Number	( ) - ext.
Merchant Number
Language Preference	English French

How Can We Help?

Additional Information (Optional)

E-Mail Address
Service Center Ticket Number
Manager's Name You Spoke With
Nature of your request?

You can also contact the Customer Relations department via Mail at the following address.
P.O. Box 219, Station D, Toronto, ON M6P 3J8

Office of the CEO

If you do not feel your concerns regarding our products or services have been adequately addressed, you can contact the Office of the CEO using the inquiry form below.

Office of the CEO Inquiry Form

Our regular business hours are Monday to Friday, 9am - 5pm EST. A representative from the Office of the CEO will contact you within 1 business day of your inquiry.

Please fill out all of the fields below.

Business Name
First Name
Last Name
E-Mail Address
Phone Number	( ) - ext.
Language Preference	English French

How Can We Help?

Additional Information (Optional)

Merchant Number
Service Center Ticket Number
Manager's Name You Spoke With
Nature of your request?

You can also contact the Office of the CEO by calling the number below.
1-855-282-1630