Contact Support

Contact Moneris Support

At Moneris Solutions, our goal is to make it easy to talk to us. We have over 1,300 dedicated employees who are here to help. Please use the information below to reach out to us.

Have a question? Need help? Contact the Moneris Service Center 24 hours a day, 7 days a week.

Phone: 1-866-319-7450

For help with your terminal, account service assistance or general inquiries please call our 24 hour service line.

Online: Merchant Direct Secure Message Center

Log in to send a message through Merchant Direct. Don’t have a Merchant Direct Account? Sign up now.

Moneris Customer Relations

Has one of our employees 'wowed' you? Have they gone above and beyond to make sure your needs are taken care of? Do you have an experience with Moneris you would like to share with us? We would love to hear your story.

Alternately, if your service inquiry has not resolved by a Moneris Service Centre Manager, we encourage you to contact our Customer Relations team at the link below.

Contact Customer Relations

You can also contact the Customer Relations department via regular mail at the following address.

P.O. Box 219, Station D, Toronto, ON M6P 3J8

Office of the CEO

If you do not feel your concerns regarding our products or services have been adequately addressed, you can contact the Office of the CEO at the link below.

Contact the Office of the CEO

You can also contact the Office of the CEO by calling 1-855-282-1630

Code of Conduct Complaint Resolution Form

Moneris is working toward full adoption of the updated Code of Conduct governing the Credit and Debit Card Industry, inclusive of April 2015 updates. We are working with the Government, the Card brands, our merchants and other stakeholders to support and implement these adjustments. If you are unsatisfied with how we resolved a complaint, you can fill out a Code of Conduct Complaint Resolution Form.