Contact Support

Contact Customer Support

At Moneris Solutions, our goal is to make it easy to talk to us. We have over 1,300 dedicated employees who are here to help. Please use the information below to reach out to us.

Have a question? Need help? Contact the Moneris Service Center 24 hours a day, 7 days a week.

Customer Service: 1-866-319-7450

For help with your terminal, account service assistance or general inquiries please call our 24 hour service line.

Sales Inquiries: 1-888-692-0321

To learn more about any of our products you can call our 24/7 sales center.

Merchant Direct Secure Message Center

Log in to send a message through Merchant Direct. Don’t have a Merchant Direct Account? Sign up now.

If you have additional questions or concerns, or if a previous inquiry has not been satisfactorily resolved, please use one of the forms below.

Our regular business hours are Monday to Friday, 9AM to 5PM EST. A Customer Relations Manager will contact you within 1 business day of your request.

Moneris Customer Relations

For any feedback or additional questions regarding a recent Customer Service Inquiry, please contact our Customer Relations team by filling out the Customer Relations Form.

Office of the CEO

If you do not feel your concerns regarding our products or services have been adequately addressed, you can contact the office of the CEO by calling 1-855-282-1630 or by filling out Office of the CEO Form.

Code of Conduct

For any inquiries regarding Moneris’ adoption to the Code of Conduct, please fill out the Code of Conduct Complaint Resolution Form.

Privacy Policy and Do Not Call List

To learn more about Moneris Privacy Policy, please visit our Privacy Policy Page.

If you’d no longer like to receive offers or news from Moneris, please fill out the Do Not Call Form to be added to our Do Not Call List.