Talk to Us

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Talk to Us

At Moneris Solutions, our goal is to make it easy to talk to us. We have over 1,900 dedicated employees who are here to help. Please use the information below to reach out to us.

Interested in becoming a Moneris Customer?

Merchant Accounts

Within Canada: 1-866-666-3747
International Calls: +1-416-840-1389

: 1-866-331-1959

Apply Online

Morris POS Solutions

Within Canada: 1-866-421-1667

Apply Online

Potential customers who have questions about our products or services can also fill out the inquiry form below.

New Customer Inquiry Form

In the form below, please enter your information and select the product or service you’re interested in learning more about. A Moneris representative will contact you shortly after your request.

Business Name *
First Name *
Last Name *
E-Mail Address *
Phone Number*	( ) - ext.
Products/Services you are enquiring about
Language Preference *	English French

Comment or Question *

Already a Moneris Customer?

Have a question? Need help? Contact the Moneris Service Center 24 hours a day, 7 days a week.

Phone

1-866-319-7450

For assistance with your terminal, account service assistance or general inquiries please call our 24 hour service line.

Online

Merchant Direct Secure Message Center (Login)

Don’t have a Merchant Direct Account? Sign-Up here for instant approval.

Self Help

Moneris Support Center

Our contact centre has compiled a list of merchants' frequently asked questions. Here you will find step-by-step instructions for solutions to common problems.

Existing customers who are looking for additional Moneris Products or Solutions can call the numbers above, or fill out the inquiry form below.

Additional Product or Solution Inquiry Form

To inquire about an additional product or service from Moneris, please enter your information below and select the product or service you would like to order. A Moneris sales representative will contact you shortly.

Business Name *
First Name *
Last Name *
E-Mail Address *
Phone Number	( ) - ext.
Products/Services you are enquiring about
Language Preference *	English French

Comment or Question *

General Inquires

Let us know how we can help you. Please enter your information and your question or comment below. A Moneris representative will contact you shortly after your request.

General Inquiry Form

Please note: Existing customers who need technical support or have questions about their account should contact us via the support section of our website located at

www.moneris.com/support

Business Name *
First Name *
Last Name *
E-Mail Address *
Phone Number	( ) - ext.
Nature of your Inquiry?
Language Preference *	English French

Comment or Question *

Moneris Customer Relations

Has one of our employees 'wowed' you? Have they gone above and beyond to make sure your needs are taken care of? Do you have an experience with Moneris you would like to share with us? We would love to hear your story.

Share your Experience With Us

Contact Information (Required)

Business Name
First Name
Last Name
Phone Number	( ) - ext.
Merchant Number
Language Preference	English French

How Can We Help?

Additional Information (Optional)

E-Mail Address
Service Center Ticket Number
Manager's Name You Spoke With
Nature of your Inquiry?

You can also contact the Customer Relations department via Mail at the following address.
P.O. Box 219, Station D, Toronto, ON M6P 3J8

Privacy Concerns and Questions

Moneris is committed to ensuring the privacy of our customers and their clients. For questions concerning our Privacy Policy, please click the link below!

Moneris Solutions Privacy Policy

Office of the CEO

If you do not feel your concerns regarding our products or services have been adequately addressed, you can contact the Office of the CEO using the Inquiry Form Below!

Office of the CEO Inquiry Form

Our regular business hours are Monday to Friday, 9am - 5pm EST. A representative from the Office of the CEO will contact you within 1 business day of your inquiry.

Contact Information (Required)

Business Name
First Name
Last Name
E-Mail Address
Phone Number	( ) - ext.
Language Preference	English French

How Can We Help?

Additional Information (Optional)

Merchant Number
Service Center Ticket Number
Manager's Name You Spoke With
Nature of your Inquiry?

You can also contact the Office of the CEO by calling the number below.
1-855-282-1630